Hello,I have a Avaya Partner R8. The users would like to be able to press a button at the end of the day to forward all calls to an outside number after hours. I know how to do this in Communication Manager and Night service. I have read about nigh service for the Partner system but can't understand a way to configure a button in the X10 to forward all incomming call to an outside number after hours. Any ideas? Thanks in advance!
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Forward call to an outside number after hours 2
- Thread starter Montero84
- Start date
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1
- #2
Telecomboy
Programmer
You would have to assign primary ownership to extension 10 for all the lines (#208). Then program remote call forward for x10. Then you program speed-dail 80 for x10 for the number you want to forward it to. Put a forward button on x10 and then at night they would press it followed by 10 80 (forward 10 to speed-dial 80). In the morning they would press the forward button again and press 10 10 (to forward calls back to 10.
This will only work if it is ok to have ownership of the lines assigned to x10. If they need an attendant (vs. x10's mailbox) to answer during the day then this won't work.
You could leave off changing line ownership if they need an attendant and then have callers press 0 to route to x10 which would then forward off. It's definitley not the cleanest thing in the world, but it would work.
Also to remember is that a forwarded call occupies the line it came in on as well as the line it dials out on for the duration of the call. If they have POTS lines, it might be better to have them forward line 1 through their provider at night versus trying to do it through the system.
This will only work if it is ok to have ownership of the lines assigned to x10. If they need an attendant (vs. x10's mailbox) to answer during the day then this won't work.
You could leave off changing line ownership if they need an attendant and then have callers press 0 to route to x10 which would then forward off. It's definitley not the cleanest thing in the world, but it would work.
Also to remember is that a forwarded call occupies the line it came in on as well as the line it dials out on for the duration of the call. If they have POTS lines, it might be better to have them forward line 1 through their provider at night versus trying to do it through the system.
- Thread starter
- #3
Hello Telecomboy,
I checked with the users and this is what they would like to have.
Calls ring at X10 after 4 rings won't go to voicemail but remote call forwarded to 555-xxx-xxxx number. They also would like to have a programmed button that can work as a night service so they can activate this at the end of the day to transfer all calls to the same remote number and then they want to be able to disable the option every morning. Is there a way to acomplish this? if so.. how can I do that? Thanks again!
I checked with the users and this is what they would like to have.
Calls ring at X10 after 4 rings won't go to voicemail but remote call forwarded to 555-xxx-xxxx number. They also would like to have a programmed button that can work as a night service so they can activate this at the end of the day to transfer all calls to the same remote number and then they want to be able to disable the option every morning. Is there a way to acomplish this? if so.. how can I do that? Thanks again!
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- #4
use the telecomboy option for the day and ask your line provider to allow you to forward the hunt group pilot to another number, then just simply forward the main line to the 555-xxx-xxxx number after hours (via auto dial button so they don't have to punch in the entire number) and another button to disable it again. The advantage will be that the audio is much better if the call is forwarded via the line provider.
Joe W.
FHandw., ACSS
insanity is just a state of mind
Joe W.
FHandw., ACSS
insanity is just a state of mind
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