FaxFinder ports always busy on IP 500 1

[CorbinMyMan]

I was getting reports of everyone's fax DID returning a busy signal. I started testing a few and sure enough they are all busy (each user has their own DID). We have 4 analog lines on the front of the IP Office that connect to our FaxFinder 420. I tried dialing the huntgroup for the fax lines but it was also busy. I then tried dialing each extension for the analog ports but they too were busy.

I logged into the faxfinder and checked the current status link, all the modems are Waiting for Ring so I'm assuming it is not on the faxfinder but something in the IP Office.

What would cause them to ring busy? I've restarted the IP Office and the FaxFinder. The System Status shows no active calls.

 

[CorbinMyMan]

Ok i hooked one up, got a dial tone. Types *36 to log out (to be sure) then dialed *35*208*208# and it gives a solid tone. I check the port in SSA but the user isn't logged in.

 

[Maxwell1001]

is 208 the login code for that extn?

Check this in on the user tab

one solid tone says to me wrong login code,

Your trying to login 208 is this thr right extn 205 is the one you showed in the pic

ACA - IP Office
ACS - IP Office
ACSS-SME

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[Textron68]

Why don't you match the Extension IDs with the User IDs for the fax service ports?

 

[CorbinMyMan]

Yes 208 is login code. I'm trying ext 208 even though I showed you 205. Didn't mean to confuse you.

On my handset when i try *35*208*208# (208 is login code and extension) it says Invalid Disc and a long tone. I verified the code on the extension and it is right.

 

[CorbinMyMan]

Wait, its login code under supervisor settings i think

 

[Maxwell1001]

just try *35*208#

i have a login code and tried mine *35*8840# no login code and it worked

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[Maxwell1001]

sorry yes

user/telephony/supervisor settings

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[CorbinMyMan]

I tried that, it would only work with a login code assigned and specified... weird. its working now. Let me do the rest of the ports.

THANK YOU ALL!

 

[CorbinMyMan]

Yes that did do it. I'm not sure why the ports logged out of the extensions though. I'll keep an eye on it.

Is there a tutorial for using VMPro to forward to fax hunt instead of having to create a user for every single fax did?

Thank you!

 

[Maxwell1001]

you would just point the ddi's to a Module i.e FAX
setup fax recognition on it and transfer it to the Hunt Group

its very simple but you would have to buy VMpro which is probably the reason why it was done the way you are doing it

as far as how you have it setup, make sure the analogues dont have force login ticked and all should be ok



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[CorbinMyMan]

We DO have VMPro, have had it since we've had the system.

So set the DID's to point to a new fax module in VMPro?