Fax Server - Voicemail integration 2

[keyset6]

With a couple other PBXs I've worked on I've been able to integrate with an analog fax server by simply sending DTMF digits of the called station when the fax server goes off hook. I've also used the same for connection to an analog integrated voicemail. We have a lot of older G3 Definitys. I wonder if these vintage systems can do that application? I searched on "Fax Server" in some documentation that I have with no luck yet. If it's like others I've done, a subscriber's coverage path is to a hunt group. The members of the hunt group are analog lines configured specifically to ring the voicemail/fax server, when answer supervision is detected the called number will then be outplused via DTMF. I wonder if this can be done on our vintage systems?

 

[dufus2506]

You might try setting up the analog connections as trunks. Then, using UDP, set up a number of destinations that would be resident on the fax server. (A block of extensions that might correspond to UDP routed DID numbers for example.)

You could use remote coverage to send calls there, or just just let UDP route the call.

Carpe dialem! (Seize the line!)

 

[keyset6]

That does sound similar to what I've done with other PBXx. The main question I have at this point is how or can an analog station be configured to send ring, then send DTMF of the called extension (who's coverage path points to this station on no answer)after sensing an off hook.

 

[dufus2506]

Well, assuming that you don't have a lot of stations like this, you may simply try setting up a routing plan that would deliver the digits you want. Then configure the individual off-system extension (that would be in UDP) to use that routing plan.

If you have a lot of stations that need this kind of coverage, it might be a bit messy. You'd need one route pattern for each fax mailbox. But this should be a workable solution for a small number of coverage points.

Your route pattern would look something like this:

[tt] Pattern Number: 225 Pattern Name: Ext 2121 to fax
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 25 0 200 4 p,2121 n user
2: n user
3: n user
4: n user
5: n user
6: n user[/tt]

If that pattern were the one that was used to reach extension 3121 (the remote coverage point of 2121) it would strip off all 4 digits, and send 2121 to the fax server instead.

I threw a pause in there to allow it to wait for an answer. You'll have to experiment with that a bit to get it right.


Carpe dialem! (Seize the line!)

 

[keyset6]

While the routing makes sense, I wonder what setting in the analog station would make it send the DTMF digits, 2121 in this case, after answered? We wouldn't have many with the requirement, maybe 10 per site so it wouldn't be a huge deal. I do recall when working on this with other systems I did have to fool around with the pause a bit, sometimes the fax server wouldn't get the 1st digit since it was sent too quickly.

I also wonder if we even have the UDP option, from a 1992 manual I found: "DCS or UDP software is required" If I do list or disp or add - Help doesn't show Uniform Dialing or UDP. I'll do some experimenting, thanks.

 

[pabxdude]

for a DTMF string to be sent after a call is answered, you would need 'mode code' set up.

This is used predominantly for voice mail integrations that are not DSE, IP, SIP, E1. When the vm answers the call, the PBX will send DTMF digits to identify how the vm should process the call.

if there is existing vm that isnt using mode code, dont know what issues this may add with two integrations types.

 

[billybobdan]

I have done this a long time ago so the memory is faded

Set up the analoge lines in a skill with auto login. Then create a vdn with a "converse on skill sending VDN"

Then simple create a new vdn for every fax number you want.

When it answers it will send the VDN number to the fax server.

Sorry the memory is faded, I did write a document on this several employers ago, I will try to find it.

 

[billybobdan]

I never throw (or delete) anything out

Interfacing Right Fax to lucent switch



1. Set up an indialable VDN to point to a vector (A). This is the published fax number.

Add vdn xxxx

2. Set up a hunt group (B) as ACD = Y, VECTOR = Y, SKILL = Y, AAS = Y and QUE = N. The extension number can be any number.

Add hunt-group next

3. Set up AGENT LOGIN ID as AAS =Y, PORT EXT = (physical line connected to right fax server), SN=B from step 2, SL=1. This must be done for each physical line connected to the server.

Add agent zzzz (number is not important)

4. Set up vector.

Change vector AAA from step one.

1. Goto step 5 if avail-agent in skill bbb < 1
2. Wait time 2 sec hearing ring back
3. Converse on skill bbb pri m passing vdn and none
4. Stop
5. Busy
6. Stop


Right fax must be set up to use DTMF signaling, and to expect a # at the end of each digit string.




NOTE The following excludes programming of right fax:



To add a new fax number to the system:

Simply add a new indialable VDN and point to the same vector as above.


To add a new physical line to the server:

Set up agent login-id for that extension being added.


Your data:

VDN=8008, Vector = 190
Hunt group = 80 dir =1310
Agent id = 7215 and 7216 ext = 8120 and 8121



Good luck with it

 

[keyset6]

Thanks everyone for the help. Billybobdan, I was going to see if I could find something like your post on Rightfax's site, so I do appreciate it!