Fax Server help with an Avaya G3si & S8710 1

[schris403]

I have been trying to find any information on someone using a fax server with Avaya Communication manager running on their pbx. From what I gather, there are a few ways to do this. One option is to use an PCI ISDN card and line with multiple (11 or so) DID numbers which route to the correct box. This line would be coming out of this switch so I would need to know how to configure the line to support all these DID numbers to pass. The other option is to use basic automatically generated DTMF tones and an analog modem to route the calls. Both of these options though have been really confusing and the department who handles the switch can't seem to figure out how to configure the it correctly.

Anyone running any of these configurations? Even if I get the DTMF tones to pass automatically based on the extension number the person dialed, I would be extremely happy.
From the information they gave me, our switch info is the following:
Avaya G3si running Communication Manager 3.1
Avaya S8710 Media Server

Unfortunately, I don't know too much about these switches so I don't know if these are two different switches or one set. Sorry for leaving anything out of this post, I'm desperate for any help.. I don't know where else to turn so any help would be GREATLY appreciated. What would be wonderful is step by step directions I can give to our telephone department to follow.

Thanks so much!
Chris
University of Kansas

 

[Zen216]

we use rightfax off of our pbx, use a ds1 board on the pbx and a brooktrout board on the fax server.
we use incoming-call-handling for the trunk group to convert the digits and use udp and ars to send the call to the server..

if you want, I can post my config for you

 

[schris403]

That would be great if you could post your config, the more examples I can give them the better. Thank you!

 

[Zen216]

all of our fax extensions are in the 1100's
the incoming call handling treatment just converts the did/dnis digits we receive and convert them to the proper fax extension. However, if the did range matches your extension range, you don't really need to do this. I like to try and keep things uniform (when I inherited the switch stations, agents, vdns, etc, everything was mixed together,,, slowly been separating vdns, announcements, stations, agents into their own ranges)
here is an example of our incoming call handling treatment

display inc-call-handling-trmt trunk-group 3 Page 2 of 30
INCOMING CALL HANDLING TREATMENT
Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
public-ntwrk 4 9665 4 1106 bn-only
public-ntwrk 4 9670 4 1108 bn-only
public-ntwrk 4 9671 4 1109 bn-only
public-ntwrk 4 0496 4 1110 bn-only
public-ntwrk 4 8947 4 1111 bn-only
public-ntwrk 4 6911 4 1112 bn-only
public-ntwrk 4 0977 4 1113 bn-only
public-ntwrk 4 6916 4 1114 bn-only
public-ntwrk 4 0982 4 1115 bn-only
public-ntwrk 4 9693 4 1115 bn-only
public-ntwrk 4 7183 4 1116 bn-only
public-ntwrk 4 9641 4 1117 bn-only
public-ntwrk 4 9675 4 1117 bn-only
public-ntwrk 4 7901 4 1118 bn-only
public-ntwrk 4 8612 4 1118 bn-only
public-ntwrk 4 6912 4 5249 bn-only
public-ntwrk 4 6913 4 5249 bn-only
public-ntwrk 4 6914 4 5249 bn-only


now our udp table

display uniform-dialplan 1 Page 1 of 2
UNIFORM DIAL PLAN TABLE
Percent Full: 0

Matching Insert Node Matching Insert Node
Pattern Len Del Digits Net Conv Num Pattern Len Del Digits Net Conv Num
1101 4 0 333 aar n 1117 4 0 333 aar n
1102 4 0 333 aar n 1118 4 0 333 aar n
1103 4 0 333 aar n 1119 4 0 333 aar n
1104 4 0 333 aar n n
1105 4 0 333 aar n n
1106 4 0 333 aar n n
1107 4 0 333 aar n n
1108 4 0 333 aar n n
1109 4 0 333 aar n n
1110 4 0 333 aar n n
1111 4 0 333 aar n n
1112 4 0 333 aar n n
1113 4 0 333 aar n n
1114 4 0 333 aar n n
1115 4 0 333 aar n n
1116 4 0 333 aar n n


this inserts 333 to the begining of the extension and sends it to aar

here is the aar analysis

display aar analysis 3 Page 1 of 2
AAR DIGIT ANALYSIS TABLE
Percent Full: 2

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
3 7 7 p14 aar n
333 7 7 23 aar n
4 7 7 p14 aar n

so the 333 sends the call to route pattern 23

display route-pattern 23 Page 1 of 3
Pattern Number: 23 Pattern Name: RightFax
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 4 0 3 n user
2: n user
3: n user
4: n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none

this sends it to trunk group 4, (the ds1 board connected to the fax server) and strips the 333 that was inserted.

the fax server mailboxes are 1101-1119

here is the trunk group

display trunk-group 4 Page 1 of 22
TRUNK GROUP

Group Number: 4 Group Type: tie CDR Reports: y
Group Name: RightFax COR: 5 TN: 1 TAC: 856
Direction: two-way Outgoing Display? n Trunk Signaling Type:
Dial Access? n Busy Threshold: 255 Night Service:
Queue Length: 0 Incoming Destination:
Comm Type: rbavd Auth Code? n
Trunk Flash? n
BCC: 0
Trunk Type (in/out): wink/wink

display trunk-group 4 Page 2 of 22
Group Type: tie Trunk Type: wink/wink

TRUNK PARAMETERS
Incoming Rotary Timeout(sec): 5
Outgoing Dial Type: tone Incoming Dial Type: tone
Wink Timer(msec): 300 Disconnect Timing(msec): 500
Digit Treatment: insertion Digits: 9
Sig Bit Inversion: none
Analog Loss Group: 9 Digital Loss Group: 13
Incoming Dial Tone? y
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0 Receive Answer Supervision? y

display trunk-group 4 Page 3 of 22
TRUNK FEATURES
ACA Assignment? n Measured: both
Internal Alert? n Maintenance Tests? y
Data Restriction? n
Glare Handling: none
Used for DCS? n
Suppress # Outpulsing? n
Seize When Maintenance Busy: neither-end




Incoming Tone (DTMF) ANI: no Per Call CPN Blocking Code:
Connected to CO? n Per Call CPN Unblocking Code:

Ds1 Echo Cancellation? n
display trunk-group 4 Page 4 of 22
ADMINISTRABLE TIMERS

Incoming Disconnect(msec): 500 Outgoing Disconnect(msec): 500
Incoming Dial Guard(msec): 70 Outgoing Dial Guard(msec): 1600
Incoming Glare Guard(msec): 1500 Outgoing Glare Guard(msec): 1500



Outgoing Seizure Response(sec): 5
Programmed Dial Pause(msec): 1500 Disconnect Signal Error(sec): 240
Flash Length(msec): 540 Incoming Incomplete Dial Alarm(sec): 255





END TO END SIGNALING
Tone(msec): 350 Pause(msec): 150

OUTPULSING INFORMATION
PPS: 10 Make(msec): 40 Break(msec): 60
display trunk-group 4 Page 5 of 22
ATMS THRESHOLDS
TTL Type: 105-w-rl Far End Test No:
TTL Vendor: TTL Contact:
Trunk Vendor: Trunk Contact:
Trunk Length:
MARGINAL UNACCEPTABLE
Min Max Min Max
1004 Hz Loss: -2 21 -2 21

-Dev +Dev -Dev +Dev
404 Hz Loss: 9 9 9 9
2804 Hz Loss: 9 9 9 9

Maximum C Message Noise: 55 55
Maximum C Notched Noise: 74 74
Minimum SRL-HI: 0 0
Minimum SRL-LO: 0 0
Minimum ERL: 0 0

Allow ATMS Busyout, Error Logging and Alarming? n


also, on page 2 of the trunk group, the digit insertion, inserts the digit 9 for calls coming back from the fax server, so the fax can go back out the pbx for outgoing faxes. (our ars fac is 9)

using a TN464 ds1 board in the pbx

display ds1 01c12 Page 1 of 2
DS1 CIRCUIT PACK

Location: 01C12 Name: RightFax
Bit Rate: 1.544 Line Coding: b8zs
Line Compensation: 1 Framing Mode: esf
Signaling Mode: robbed-bit



Interface Companding: mulaw
Idle Code: 11111111





Slip Detection? n Near-end CSU Type: other



display ds1 01c12 Page 2 of 2
DS1 CIRCUIT PACK

ESF DATA LINK OPTIONS

Network Management Protocol: tabs
Send ANSI-T1.403 One-Second Performance Reports? n
Far-end CSU Address: b