Fallback extension not ringing

[daras]

Hi,

I 've an IPO 500 v5.0 and am using R5 Manager.

My problem is that i 've configured an incoming call route with a fallback extension but the fallback is not ringing at all.

I dont 've any voicemail configured in my system

Any idea ?


Thanks

 

[Okkie26]

Fallback is used if the original destination in unavailable.

So when the caller would here busy tone, the fallback destination is followed.

 

[hairlessupportmonkey]

Best used in conjunction when sending a call to an Embedded VM AA

Otherwise set up groups properly!

ACSS - SME
General Geek

 

[daras]

Thanks for your answer.

I tested this my extension was busy and it didn't switch to the fallback extension, th

 

[holdmusic34]

Unplug your phone and try it.

That was left handed.

 

[Okkie26]

Switch off voicemail on the extension as well

 

[daras]

yes, i did that also

Its very strange because i ve tested this in my IPO and i dint 've any problem

Thanks

 

[janni78]

Why not just use forward on busy if it's a single extension?

"Trying is the first step to failure..." - Homer

 

[derfloh]

Or coverage group.

 

[amriddle01]

It's either:

A) You've got some other programming you haven't mentioned effecting it (such as multiple appearance keys alerting etc)
B) You've done it wrong

There's no bug where it doesn't work in any release I'm aware of