External Email Alert failing in an IMS enviroment

[Spanning]

Hi

We have IMS works fine however i am unable to get an external alert.

1. Ims is in a domain enviroment with exchange 2000 and works fine.
2. The Vmpro SMTP in control panel has been setup to look with the exchange server port 25 using the email account used for the voicemail

3. The Users voicemail tab onthe IPO has the external address in the voicemail field with alert checked.
4. The vm pc and client pc can send emails to the extermal address



Any advise will be appriciated

 

[jamie77]

You shouldn't use IMS and VM>email alerts together and I'm not supprised it doesn't work.

Give users external access to thier email to pick up the IMS messages if they want it.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[Spanning]

Sorry Jamie77 i beg to differ :-

I have just fixed it , if someone leaves me voicemail even with IMS at the office i get an email alert to my mobile phone.

The problem turned out to be on our exchange server blocking mail to orange from the Vmpro PC.

Great Stuff

Spanning ACE

 

[PlatinumGuy]

You def can have IMS and vm to email, its in an exam too!

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[jamie77]

That told me!!!!!!!!!!!!!!!!! :-(

I was told by Avaya Tier 3 last summer when we had a major VM/IMS problem to not use it this way.

I stand corrected.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[PlatinumGuy]

Its in THE exam.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[PlatinumGuy]

But i would agree with you, the docs suggest you should turn vm to email settings off too.

I think that is a misintepretation though, they tell you to turn it off just because IMS does not use those settings, you can still have both.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[SuperJenks]

I agree with Jamie77, I also had a problem when a customer had IMS and then enabled basic voice to email. Everything got screwed up. When I went to technical support, I was told that they should not be used together. When I asked why, I wasnt givin any specifics other than Tier4 engineers were telling tier3 techs this.

 

[jamie77]

I'm glad it's not just me going mad!!!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[Spanning]

Its fine as long as its kept to Alerts only