Extension coverage/Line share 1

[TJaw14]

I have an executive asssitant who has a 2616 phone with her bosses two lines appearing on her phone. When she takes a call for her boss on her phone and puts the call on hold for him to pick up, her boss can't pick up the line. The assistant has to transfer the line back to her boss as if the call is not on his line in the first place. The appearances are programmed as SCR and both phones are in the same RNPG. I have other phones programmed in the same way without having this problem.

Could this be a CLS setting?? Can anyone offer insight?

 

[Johnthephoneguy]

Use the park feature, the secretary parks the call, tells the boss he has a call on xxxx and he dials that number and is connected.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[EddieDuece]

Post the TN, so we can provide a couple other work arounds.

 

[EddieDuece]

I would do a TNB on a set you know this works, and compare to the set that isn't working. Definately a CLS thing.

 

[johnpoole]

park or transfer.. you can program and use the switch as if it was a key system but why would you want to? post the two phones if you have to use hold and holler...

john poole
bellsouth business
columbia,sc

 

[TAnselm]

your are right it is a cls thing.... had the same problem here. It's called exclusive hold. If she puts it on hold nobody else can pick it up. Change her cls XHA to XHD.

 

[EddieDuece]

TAnselm, right on the money...

 

[TJaw14]

Thank you all for the responses. I checked the CLS indication on the assistant's phone and her 2616 phone was set to XHD. Should I change it to XHA? Also the executive who she is covering on her phone is set to XHD.

Please let me know your thoughts.

 

[acewarlock]

Don't make us guess anymore, please post the TNB's of both phones

 

[EddieDuece]

They both should be set to XHD.

 

[TJaw14]

Pls see below the TNB for the Assistants phone:

TN 031 0 00 04
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 100
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 17
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUD MTA FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHDIRA NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAA RTDD RBDD RBHD OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 9100
LHK 10
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 7156 0 MARP
CPND
NAME Exec Asst
XPLN 15
DISPLAY_FMT FIRST,LAST
01 SCR 6156 0 MARP
CPND
NAME Exec Asst
XPLN 15
DISPLAY_FMT FIRST,LAST
02 CFW 4 2751
03
04 AO6
05 TRN
06
07
08 SCR 2779 0
CPND
NAME Exec Appearance
XPLN 11
DISPLAY_FMT FIRST,LAST
09 SCR 3779 0
CPND
NAME Exec Appearance
XPLN 11
DISPLAY_FMT FIRST,LAST
10
11
12
13
14
15

Any suggestions?

 

[EddieDuece]

Post the exec's phone so we can compare.

 

[TAnselm]

Also do a print on the DNB to be sure that it is not programmed elsewhere also.

 

[EddieDuece]

Must not be a top priority huh TAnselm......TJaw14 must not be happy with the execs!

 

[TAnselm]

Guess not

 

[TJaw14]

Here is the Exec phone
DES 34V87B
TN 026 0 00 09
TYPE 2008
CDEN 8D
CUST 0
FDN 1000
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 17
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTA FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAA RTDD RBDD RBHD OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 1000
LHK 1
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2779 0 MARP
CPND
NAME Exec phone
XPLN 11
DISPLAY_FMT FIRST,LAST
01 SCR 3779 0 MARP
CPND
NAME Exec phone
XPLN 11
DISPLAY_FMT FIRST,LAST
02 CFW 4 1000
03
04 AO6
05 TRN
06
07

 

[TJaw14]

Sorry for the delay, I have posted the other phone. Any suggestions would be greatly appreciated.

 

[acewarlock]

I don't see any reason if either one put's a call on hold on 2779/3779 it should flash and either one should be able to pickup the call.

Now they are putting the call on hold right?

 

[TJaw14]

Yes. When the assistant picks up the appearance on her phone and places it on hold, the exec can not pick up the call. This is why I thought for sure it was something in the cls, some privacy command. So far I have reviewed these phones several times and compared to other exec and assistant phones that work normally in this way. There is nothing that looks different.

 

[acewarlock]

Can you post a tnb of 2 phones that work Exec/Secty