Excel XP/2002 Cannot open .XLS files from shortcuts

[purefreshair]

Anyone ever of this happening before?

A user can open Excel from their Start/Programs/Office menu, do a file open, browse the network, find a file, and Excel along with the worksheet opens just fine.

However, if the user trys to open Excel by clicking on a desktop shortcut to the same Excel (.XLS) file, Excel opens with a blank grey screen.

I am inquiring on behalf of one of our support desks at another location, so I don't have much more detail. The user is running XP with Office XP/2002. The tech even went so far as to re-install the office suite on the client computer, but that did not fox the problem.

 

[tf1]

Reinstalling Office rarely resolves anything and is usually a complete waste of time. I believe that you just need to reregister Excel in Windows: Go to Start, Run and type in

excel /regserve

and press enter. That should resolve the problem.

Regards: tf1