Embeded voicemail full 3

[BrownTruckTech]

On IP office 8.1 [69]

I am getting an alarm that states: Voicemail storage. Current state: Storage Full

I believe this was somehow caused by this call:

Call Details                                                        
                                                                    
Call Ref: 28963    Call length: 1 day 18:41:39                      
                                                                    
Originator                                                          
Current State: Hold Reminder             Time in State:     00:46:01
Currently at: Extn 171                                  
Dialed Digits: #599                                                 
                                                                    
Destination                                                         
Current State: Holding             Time in State:     00:52:03      
Currently at: Mailbox #599                                          
                                                                    
Call target / Routing information                                   
Short Code matched: #xxx, VoicemailCollect, System                  
Call Recording: No                                                  
Redirected to Twin: No                                              
Routed across SCN trunk: No                                         
Retargeting Count: 0

Extension 599 is not set up, and as far as I can tell shouldn't have voicemail.

How do I clear out storage space for new voicemails?

 

[BrownTruckTech]

I found this thread, looks like the same issue, though there's no solution there.

http://www.tek-tips.com/viewthread.cfm?qid=1704065

Sorry for the double post, is there an "Edit" button?

 

[intrigrant]

Every user on the system has a voicemailbox, used or not.
You can logon as user 599 and delete all messages for that user or attch a serial cable to the rear of the IP Office and the other end to your PC.
Then use a comms program likee hyperterminal or putty to connect to the IP Office, settings 38400,8,N,1.
Then type : ( case sensitive! )
at-debug
ivm-mbox-show 599 <-- shows datails of VM messages
ivm-mbox-clear 599 <-- delet all messages of this user

 

[BrownTruckTech]

I'm a little confused about loging in as 599 because that user doesn't exist in manager. When I try to access the extension through the voicemail access shortcode I just get a login incorrect with whatever password I try. Is there a default?

 

[intrigrant]

No but it may be a bug or something and the mailbox could come from a DDI number.
If it happens again then recreate the SD card ( read manuals!), that may solve this kind of issues.

 

[BrownTruckTech]

Well, I ended up doing a SD card re-format under advisement from the contractor who did our install. It fixed the issue, but all of the auto attendants and voicemail greetings needed to be re-recorded.