Embedded voicemail Auto Attendant not playing on IPO R9.1 SP1

[teletomi]

Hi all.. My customer has an IPO R9.1 SP1 with essential edition license. The only means of their incoming/outgoing calls is with the help of GSM gateway. The analogue type one. They want to have an auto attendant so I created one with auto attendant name "out". But the thing is, it's not plying when you hit the trunk. I dialed the SC for auto attendant and it's playing meaning I have the right compression. I can see it's hitting the auto attendant just by looking on the SSA.

I tried to connect an analog extension port (EXT 1098) going to an analog port with LG ID 4. I created an ICR for LG ID 4 and destination AAut. When I call that extension (EXT 1098), AA answers. Please help me.

 

[mforrence]

Your gateway is not sending ring voltage that IPO likes - so it's not tripping the CO port. You MAY be able to change the CO parameters to loosen the ringing requirements.

 

[teletomi]

Hi mforrence..Thanks for the prompt reply.. Have you encountered this? Where could I change that CO parameters?

 

[mforrence]

I have certainly encountered troubles with devices not adequately "satisfying" the IPO ring requirements. Changing the ring parameters within Lines - Analogue Options; change the Ring Detection - maybe change Ring Persistency to 200 and Ring Off max to 6000

 

[teletomi]

You have a point.. I'm currently using Locale: United States (US).. When I'm using Locale: United kingdom (UK English) and calling any trunk line, I can see on the SSA that my call is disconnected every 3-5 secs that it won't make it on AA. But the ring is continuous as I call. So I changed it to Locale: United States (US) and no 3-5 secs of call disconnection and reaching the AA. But the weird part is that AA is not playing. But I can try your advice tomorrow. Thanks a lot mforrence. I hope it will work.

 

[teletomi]

Hi moforrence. You said that I you have certainly encountered troubles with devices not adequately "satisfying" the IPO ring requirements. Does this one included? Just asking..

 

[teletomi]

Hi mforrence. I did what you said, but no good. Any help please. =(

 

[teletomi]

I fixed it. I set all trunks to loop start iclid. The trunks will pre alert but afterwards AA will answer. Seems like IPO is not compatible with GSM gateway in loop start setting.