Embedded Voice Mail holding lines

[trippercomm]

I have an IP500 with embedded mail at 5.0 (18) The cust has 4 pots lines and on occassion, they stay locked up in a voicemail loop. I had a vendor mtg with the provider regarding disconnect and they did not see any problem.
It has not happend for months, and now it has returned.
Voicemail only answers after hrs so calls seem to get locked up then...and for days at a time until a reboot is done.
Could there be an issue with the card???

 

[Bas1234]

Did you/they ever upgrade the card with the upgrade of the IPO?
Also 5.0.18 wasn't a stable version, I would upgrade to at least 5.0.26 and if you can (upgrade licence) goto 7.05

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[mforrence]

When it comes to disconnect supervision, I never trust the provider. I trust my own test set. Many providers really don't understand the concept.
Mike

 

[trippercomm]

This was a cust that I aquired.......someone else did the install.
I was thinking that they did NOT upgrade promts on vm.
I may just upgrade the entire system as you stated.
thanks.

@ mforrence......yeah I know what you mean but I tested that to myself.

thanks.

 

[mattKnight]

This is not down to voicemail

This is down to your lines.

Your lines are not disconnecting correctly, which suggests either you provider is not sending disconnect clear, or your tone dectection settings are wrong.

Get an external call in and answered on a phone, then ask the remote end to clear down, but keep your handset off hook. I bet you will find that the line remains uncleared. This is incorrect behaviour for incoming calls; the PABX should clear when the remote end clears. You only see this behaviour with voicemail calls, because (sweeping generalisation I know) most people are smart enough to recognise that the remote end has gone and then hang up their phone hence closing the line, but voicemail is not that smart.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.