Embedded vmail disconnect

[mroberts]

I have IPO500 vs 2 rls 7. Embedded voicemail.

I have an Auto Attendant with a normal transfer action to a short code:
*67
VoicemailCollect
"#Tess"

which allows callers to dial 3 and be transferred to Tess' vmail box. This works fine. BUT it hangs onto the line and will not drop it after the caller leaves the message and hangs up.

When you listen to the message, it plays, then you hear dial tone for awhile before dropping. We tested it and it hangs onto it for well over a minute.

I know this is not Nortel but # after leaving a message tells the vmail the message is over, sends the message and clears the line.

How do I get the voicemail to drop the line?

Please and Thank you

MRoberts

 

[mattKnight]

>How do I get the voicemail to drop the line?


Look in this forum for disconnect supervision...

The only reason that this happensis that voicemail isn't smart enough to recognise the remote end hangup. (people usually are)

You need to get your provider to provide loop current disconnect or configure it correctly on your analofgue trunk card

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[mroberts]

I will look for that around the forum. But we are doing this on our bench and are using a OPT11 to provide the dial tone. It has the disconnect as I have used it before with other systems (including the IPO) and haven't had a problem with disconnect supervision.

MRoberts

 

[mattKnight]

>It has the disconnect as I have used it before with other systems (including the IPO) and haven't had a problem with disconnect supervision.

You sure as hell are now though...

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[biv343]

Only OPS analog cards (NT1R20BA) provide disconnect supervision on an Option 11/CS1000. A NT8D09 won't. You've either gotten really lucky or never noticed it before.