Dn-Dis and gotocover do not work

[Simonchtan]

I have a 6408D+ where i programmed 2 button call dn-dst(Do not Distrub) and goto-cover.

the station has a cov path 2 where it is route to cov Remote 1 (a Public number) based on (Internal, External) No answer in 3 ring and DND/SAC/Goto Cover.

The dn-dst will only result in a Busy engage tone whereas the goto-cover could not luanch/triggered from the station itself.

I need a button to allow calls to be forwarded to a public number.

I know no voice, i know not systems,
i know not networking, for I know nothing!
------------------------------------
Error Message:System Fatal Failure, Please check the connection between the chair and the Keyboard/mouse.
©2003 SCHT.

 

[ecscomms]

Have you tried the call forward feature ?

If you are forwarding to one specific number you can use an autodial button that has programmed the access code for call forward eg *4, and the external access code followed by your destination. eg Autodial: *4901234567890

Hope this helps.

Mark

 

[marcell55]

Have you tried using a "send all calls" button (send-calls) instead of the Do Not Disturb? That usually works for me.

 

[Simonchtan]

Hi Marcell55,

thanks for the tip... it works wonder any other extension but my own... it just goes blinking yellow light (6408D+)

Both station are configured to have coverage path (coverage remote) to an external number (9mobile number) 9 for external calls.

I know no voice, i know not systems,
i know not networking, for I know nothing!
------------------------------------
Error Message:System Fatal Failure, Please check the connection between the chair and the Keyboard/mouse.
©2003 SCHT.

 

[marcell55]

And the cover path definately has a "yes" in the coverage criteria for SAC?

 

[1a22ip]

Have you checked the allow call forward off net setting in the " change sys cov" page. If this is set to N no calls will cover to a 9(public number)

Something to check
ED

1a2 to ip I seen it all