Disappearing mail in outlook express

[dfm4597]

I have a remote user who uses Outlook Express. He called me the other day and said that the e-mail that were read in his inbox yesterday were not there today. He also staded that when the inbox was highlighted the status bar said that there were 30 some messages in his inbox but he didn't see any. I told he to check the inbox assistant and he told me there were no rules setup. Does anyone know of any other way you could possibly filter e-mail. thanks

 

[KeyTech]

Seems more like a problem with Outlook Express rather than a rules or filter issue, as if it was filtered to different folders or something then the inbox would not show 30 odd messages. Try running the Inbox Repair Tool. Jay~

My new Tae Kwon Do website is up and running!!

http://www.airport-tkd.com

~KeyTech

 

[dfm4597]

Thanks KeyTech, but here is the stupid follow up question. Where in windows 98 is the Inbox Repair Tool. I con find it on a win95 pc but not 98. Thanks again.

 

[KeyTech]

The inbox repair tool is a program thats run called 'scanpst.exe'.

If you cant find a shortcut to it, do a search on your C: for that file name scanpst.exe[/] and then run it......
Hopefully it should fix the problem. Jay~

My new Tae Kwon Do website is up and running!!

http://www.airport-tkd.com

~KeyTech

 

[iSeriesCodePoet]

Um... does he have the latest version of McAffe installed? If so, has he patched it. There is a MAJOR bug related to this that they fixed with a patch. Mike Wills
AS400 Programmer

 

[CincyScott]

Umm, out of curiosity as to whether it would solve my own problem (posted today) I went looking for this tool. It was not on my system. I did a Google search, and from what the results indicated, the Inbox Repair Tool is for *Outlook* .PST files, not Outlook Express (which uses a standard OE .dbx file for its Inbox). Re-reading the original post, it seems that dfm4597's problem is with OE, not Outlook. Am I overlooking something?

Cheers,
Scott

 

[Neo81]

In the toolbar click on "View" then scroll down to "Current View" then check that "Show all Messages" is selected instead one of the other 2 "Hide read messages" or "Hide Ignored/Read Messages"

if it is not that it is Mcafee v6.01 like Koldark said

Later
NEo81 >:O>

 

[Guest_imported]

Pay attention to the McAfee VirusScan tip. It's likely the root of the problem.

The patch is available at:

http://download.mcafee.com/updates/upgrade_patches.asp

Fixed Issues:
1. Fixed Outlook Express inbox deletion issue.
2. Resolves Outlook Express data corruption issue.
3. Fixed OAS scanning of boot infected floppy.
4. Resolves OAS scanning for boot-infect floppy.
5. Enhanced scanning of compressed archives.
6. Instant Updater enhancements.
7. Fixed crash after canceling McAfee Firewall Interview.
8. Resolves error messages after canceling McAfee Firewall interview.
9. Fixed FreeCell and Solitaire compatibility issue.
10. Resolves compatibility issues wiith FreeCell and Solitaire.
11. Fixed HAWK crash for invalid emails.
12. Resolves issues with HAWK and invalid emails.
13. Fixed navigation issues when navigating between other McAfee products. Resolves navigation issues with other McAfee products.
14. Fixed intermittent license expired message.
15. Resolves incorrect license expired messages.
16. Allows scanning of long file names and paths.
17. Enhanced Scan Summary page.
18. Enhanced Home page status.