DID to voicemail 1

[rkatyal]

We are using Option 11 with octel voicemail.

I have a user that has a DID which when un-answered rings at the reception. He would like the DID to go to his voicemail after the 4 rings.

How can I set this up. Please be detailed with the ld and syntax, as i am not very familiar with programming the Option 11.

Thanks for your help

 

[bigindian65]

Chg his HUNT and FDN on his set to the Voice Mail system DN.


Mato' Was'aka

 

[bigindian65]

ld 11
chg
type: (phoneset type)
easy chg yes (if not ACD
ITEM: FDN XXXX
ITEM: HUNT XXXX

done.

Mato' Was'aka

 

[rkatyal]

he currently has 3 lines. 2 of them are his extensions which do hunt to his voicemail but it is the DID that does not?

would the answer remain the same in that scenerio?

 

[bigindian65]

post the TNB, is his DID not on key zero? Are all three lines in a row? (0,1,2) Check the LHK (last hunt key) as his should be included. Best to post the TNB if none of that helps you.

Mato' Was'aka

 

[acewarlock]

Don't make us guess anymore, post the TNB.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[rkatyal]

Sorry for the late response, don't know how to do it to screen so had to write it down. ran out of paper in the printer.

DES 3904
TN 009 0 00 02
TYPE 3904
CDEN 8D
CUST 0
KBA 0
FDN 4088
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 1
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD
MWA RMMD SMWD AAD LMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CCTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXRD
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3

CPND_LANG ENGA
RCO 0
HUNT 4088
LHK 1
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4140 0 MARP
CPND
NAM Jeffrey Feinman
XPLN 27
DISPLAY_FMT FIRST, LAST
01 SCR 5140 0 MARP
02 SCR 1046 0 MARP
CPND
NAME JEFFREY FEINMAN
XPLN 27
DISPLA_FMT FIRST, LAST
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15 ADL 16
IOD319 00 K 4088
17 TRN
18 A06
19 CFW 16 646282.
20 RGA
21 PRK
22 RNP
23 SCC 0040
24 PKS
25 CHG
26 CPN
27
28
29
30
31

 

[x11tech]

It looks like you need to check your voicemail system. All of the SCR (single call ring) keys on that phone will forward to DN 4088 (which based on your explanation of the symptoms is voicemail).

HUNT and FDN apply to all extensions (SCR, SCN, MCR, MCN) that on programmed to a TN with the acronym MARP (multiple appearance redirection prime) appearing after the extension.

Unfortunately, I do not know a whole lot about Octel voicemail systems. It's been at least 6 years since I last touched one.

 

[acewarlock]

OK which DN is the DID?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[rkatyal]

1046

 

[StanleySteamer]

rkatyal
Check the FNAD setting in the customer data block -
LD 21
PRT
TYPE RDR

FNAD controls how no-answer DID calls are treated and should almost always be set to FDN.
Sounds like it is set for ATT and you want it to be FDN.
Can be changed in LD 15.

 

[x11tech]

rkatyal
Check the FNAD setting in the customer data block -

Star!

 

[rkatyal]

TYPE RDR_DATA
CUST 00
OPT CFF CFRA PVCD CWRA
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 3
CFN2 1
DFN0 4
DFN1 4
DFN2 4
DNDH NO
MDIA YES
NDID YES
MWFB YES
TRCL 0
CRT0 08 30 17 30
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0 2 3 4 5 6
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

 

[jamie2]

Chg your LHK to 2

 

[rkatyal]

is that it, and then the DID will get forwarded to 4088. can you kindly provide me with exact syntax on that, very little to no experience programming the switch.



thanks in advance

 

[acewarlock]

LHK is for BUSY not FNA.

Does 1046 appear on any other phone?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[rkatyal]

NO this is the DID number for this phone. 2129971046.

The other 2 4140 and 5140 are his regular extensions.

hope that makes sense.


Thanks,

 

[acewarlock]

Did you do a DNB on 1046 to make sure it doesn't appear on and other phone?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[rkatyal]

I gave up and called the vendor. the setting was under Octel, there is an alias field for the mailbox where this DID would go.

And that was really it.

It is working now

 

[acewarlock]

I don't think so, If it got to the Octel it would have gone to a Vmail box not the ATT.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.