DID Busy all the time

[sysad2287]

I have a CS1000 with one of our DID's is always busy but you can dial out from it. It's key 0 on about 6 phones all set to MCR. I've moved them to another TN and back again but no joy. Any Ideas what I could check next? Thanks in advance for any help

 

[Triton101]

can it be dialed internally?

did someone Callforward it maybe?

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[sysad2287]

Nope cant be dialed internally. busy there to. I'm a little green on this system, and know the basics. what should I look for to see if one of the phones have been fowarded.

Thanks

 

[Triton101]

Have them check each phone for the Forward if it's solid....

if you can't call it internally, it's not a trunking/IDC/network issue.

also, maybe they have an MSB (make set busy) key..




__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[sysad2287]

Thanks , I'll check that

 

[DocVic]

Are you sure you are working with the right DN? Print out the DN and make sure that the associated TN is there too. Does everything match up?

DocVic
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[sysad2287]

Yes they match up. There is a couple of offices I can't get in to. Si there a way to check the status of the DN or TN from the console.

Thanks

 

[Triton101]

TRAC (or TRAK) the TN in LD 80

you should see the status of the keys... CFW might show active

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius