Dial By Name 1

[84Mike]

Currently we are using a caller app on ModMessaging, but are having trouble with it. Is it possible to dial by name using vectors? I think not, but it can't hurt to ask.

 

[orypecos]

Guestworks on a AVaya definity had a option to do dial by name, but I don't know if it is an option with the standard AVaya servers. Is there anything in the customer option page that mentions it?

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & PBX & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[Frith]

84Mike,
On our system, I have an autoattendant (x7962) set up to dial by name. On screen 3, buttons 3 through 9 use extension e and then transfer (treatment). Button 0 is set up to call-answer to an audix extension to get the names directory.
Give it a try.

Doug

 

[84Mike]

Could you give me some more detail? We are using MM, not Audix, not sure if it makes a difference. Please elaborate. Thanks, though, for the response.

 

[orypecos]

I found this in the books
"Use the display system-parameters special-applications command to verify
that the Dial by Name feature has been enabled. Dial by Name is a feature
available only on GuestWorks and DEFINITY BCS. If the feature has not been
enabled, call the technical support organization (or your COE) and have them dial
in and enable the feature."

"display system-parameters special-applications Page 2 of 4
SPECIAL APPLICATIONS
(SA7666) - COS Conference Tone Check? n
(SA7880) - ASAI Internally Measured Data? n
(SA7779) - Enhanced DID Routing? n
(SA7777) - Night Service on DID Trunk Groups? n
(SA7778) - Display UUI Information? n
(SA7776) - Display Incoming Digits for ISDN Trunk Groups? n
(SA7852) - # and * in Vector Collect Step? none
(SA7933) - Busy Tone with SAC and No Available Cvg Points? n
(SA7963) - Dial by Name? y

 

[84Mike]

Thanks, orypecos! My system is enabled. Now to figure out how to use it!

 

[orypecos]

The next step is to create the vector that enables the Dial by Name feature. The
following example shows a vector that includes steps for Dial by Name.
change vector 2 Page 1 of 3
CALL VECTOR
Number: 2 Name: Dial by Name
Attendant Vectoring? y Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 381
03
04 route-to number 0 with cov n if digit = 0
05 route-to number 105 with cov n if digit = 1
06 goto step 12 if digits = 2
07 goto step 21 if digits = 3
08 goto step 19 if digits = 4
09 goto step 16 if digits = 5
10 route-to number 0 with cov n if unconditionally
11

 

[orypecos]

You must first assign a VDN using the add vdn XXXX command. The extension
number XXXX is an unused extension on the switch. You can have up to 20 VDNs
depending on the capacity of the system (R8csi/si is 10; R8r is 20). The VDN used
for Dial by Name would be the published telephone number for the hotel.
The next step is to create the vector that enables the Dial by Name feature. The
following example shows a vector that includes steps for Dial by Name.
change vector 2 Page 1 of 3
CALL VECTOR
Number: 2 Name: Dial by Name
Attendant Vectoring? y Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 381
03
04 route-to number 0 with cov n if digit = 0
05 route-to number 105 with cov n if digit = 1
06 goto step 12 if digits = 2
07 goto step 21 if digits = 3
08 goto step 19 if digits = 4
09 goto step 16 if digits = 5
10 route-to number 0 with cov n if unconditionally
11
GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations 555-231-743
Issue 1
November 2000
Translations and Testing
Miscellaneous Translations 154
change vector 2 Page 2 of 3
CALL VECTOR
12 collect 3 digits after announcement 382
13 route-to digits with coverage y
14 route-to number 0 with cov n if unconditionally
15
16 goto step 2 if unconditionally
17
18
19 collect 3 digits after announcement 383
20 goto step 13 if unconditionally
21 collect 4 digits after announcement 661
22 route-to name1 with coverage y
change vector 2 Page 3 of 3
CALL VECTOR
23 goto step 30 if nomatch
24 collect 11 digits after announcement 662
25 route-to name2 with coverage y
26 goto step 30 if nomatch
27 collect 2 digits after announcement 663
28 route-to name3 with coverage y
29 goto step 30 if nomatch
30 collect 1 digits after announcement 660
31 goto step 21 if digits = 1
32 route-to number 0 with cov n if unconditionally
GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations 555-231-743
Issue 1
November 2000
Translations and Testing
Miscellaneous Translations 155
This Dial by Name vector does the following:
1. The caller hears ringback for 2 seconds.
2. Announcement 381 plays. This announcement instructs the caller to do
one of the following:
n Press or wait if the caller wants the operator; if the caller presses
or waits for the timeout, the caller is routed to the operator.
n Press if the caller wants the front desk; if the caller presses ,
the caller is routed to extension 105, which is the front desk.
n Press if the caller knows the person’s extension; if the caller
presses , the caller is routed to announcement 382, which tells
the caller to dial the person’s extension.
n Press if the caller knows the person’s name; if the caller presses
, the following sub-procedure occurs:
a. Announcement 661 plays requesting that the caller enter the
first four letters of the person’s last name.
If there is a single match, the call is redirected.
If there are multiple matches, continue with Step b.
If there is no match, go to Step d.
b. Announcement 662 plays requesting that the caller enter the
rest of the person’s last name, followed by the key.
If there is a single match, the call is redirected.
If there are multiple matches, continue with Step c.
If there is no match, go to Step d.
c. Announcement 663 plays requesting that the caller enter the
first two letters of the person’s first name.
If there is a single match, the call is redirected.
If there is no match, continue with Step d.
d. Since there are no matches, announcement 660 plays telling
the caller that they can press to try again, or press to
get an operator.
n Press if the caller knows the department (such as housekeeping)
the caller wishes to access. If the caller presses , the caller is
routed to announcement 383, which gives the caller a listing of
several departments that the caller can dial directly.
n Press to start over again; if the caller presses , the caller hears
announcement 381, which repeats all of the options.
n If the caller dials anything else, the call is routed to the operator.

 

[84Mike]

Thanks again! I have it working on a test scale, now I will write a vector similar to the one you posted.

 

[orypecos]

Attendant vectoring can also be a very helpful feature to make your attendant(s) much more effective

 

[84Mike]

I'm not sure I want to get into that right now. The only calls that go to our attendants are people who press zero because they do not know who they need to call. Our main number goes thru vectors with announcements.