Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations gmmastros on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Dial Pad Issue

Status
Not open for further replies.

gwmyers

Technical User
Oct 13, 2011
583
US
CM 8.1 G450 S8700

After dialing a phone number and reaching a Menu

The Dial Pad is inactive when trying to select Menu Option

XXX XXX XXXX
for Sales Dial "5" for example
Dial Pad is inactive ("5") doesn't respond

When dialing a phone number All Keys Work
 
Sounds like a DTMF issue.

Are you using PRI or SIP trunks?
Is the menu on a system dialed over PSTN?
Does it work when calling local VDNs/vectors/voicemail that have DTMF input?
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top