XP will shut down completely (is "Power Options set for shutdown, or standby")unless there is a hardware problem. Need details on what is occuring when you try to shutdown (error messages, etc.).
When it is shut down, can you hear the fans running? Most new motherboards have a light that stays on all the time to show that the 5v. is active. This might be the indicator on your box. Does the Users Manual mention this? You may have to contact Dell support and ask them. If this is not normal, you may need warranty repair. How old is this system? Has it always been this way, or did it just start?
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