Deleting Users From Avaya IP Office Base Station 3

[OfficialPeezy]

Good Morning!

So i'm having a slight issue. I have a dect phone that was assigned to a user that got factory reset. I'm trying to resubscribe the phone but I believe the reason i'm having this problem is that the user still exists on the base station with that IPEI number and says its subscribed. I can't for the life of me figure out how to delete the user and avaya refuses to help me they keep sending me to their partner we purchased the system from. Any suggestions?

Thanks!!

 

[Westi]

it is a miracle to me how they got it working at all.

That means they are real miracle workers





Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[intrigrant]

Well, a SIP trunk with 100 URI's one for each DDI number is something I have never seen before.
We usually have only 1 URI per SIP trunk.
I have never seen a IP Office with 50 ARS tables as well not talking about what they did with User Restrictions and then tied it all together... somehow.
Really a miracle or they were drunk.
The problem started when the customer ordered another 100 DDI numbers.

 

[Westi]

100 URI's that is almost criminal
They should have come to TT to search how to do it or take a course


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Pepp77]

Back when voiceflex first came out you had to have a single URI for each DDI you had (this was also back before the *** option). It did make it fun and I think the main reason that back then we used SIP trunks mainly as an outgoing route.

Even now I always have 3 URIs per SIP trunk.

One *** for incoming.
One internal date for outgoing presentation based on user.
One set to the main number for outgoing presentation of that.

| ACSS SME |

 

[critchey]

The last time I setup an Earthlink SIP trunk it still needed a separate URI for each DID... customer only had 5 DIDs so it was not a big deal but I was laughing that a provider was that terrible (could not get it to work unless setup this way and the Avaya white papers showed it setup in this fashion).

We typically have 2 URIs one *** for incoming and One for external to present outgoing based on users OR one set to main number for outgoing. Most companies I run into either want all custom DIDs or all present main number. I have done the 3 on occasion.

The truth is just an excuse for lack of imagination.

 

[Westi]

I remember when I bought my first IP Office (SOE) and setup a SIP trunk because I wanted to know how it works before a customer came along and I looked like an idiot (SIP trunks took another year and a bit to start here in Canada for businesses). It was on R4.2 and it took me 2 weeks to get it working because the documentation was just confusing the heck out of me and I only could get it working after intrigrant pointed me into the right direction (with all my back and forth and changing things and unchecking anc checking again I unchecked SIP trunk ability in the system settings .
Since then I have learned a bit more about it but still have sometimes issues when a new provider comes along or a customer has a firewall that throws a wrench into the gears. Worst is when I know the firewall is the issue and the customers IT people insist it is my system not working and expecting me to tell them what settings they have to change in their devices.
Sorry didn't want to start to rant.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[intrigrant]

I only use one URI with *** both for incoming and outgoing.
Then it works just like a ISDN line, incoming through ICR and outgoing either using the DDI number from ICR or shortcodes use the S<CLI> in the outgoing telephone number.
Most providers here have no problem with it to send any number out.

 

[OfficialPeezy]

The thing with provisioning is when the BP sent in a 3rd party to do the install and setup of the system I believe all of the dect phones were pre configured at the time. They had all the phones setup ahead of time so that when they came in they just had to get everything functional and not have to worry about programming each device to save time. I've tried a lot of these ideas I have no clue why it's such a pain in the ass lol.

I agree 90 min with an engineer from bp should have figured it out but everytime I deal with this engineer it's a trip. Nice guy and all, but sheesh. You would have thought that starting from scratch would be an option after spending all that time on the phone. Instead he's going to "do more research and get back to me".

@intrigrant Even the documentation says you should be able to click the IPEI number in the users tab of the base station to enable registration. When i go to the user page I do not have the option to do so. There's nothing thats clickable at at all after you hit "show". I've provided a screenshot to show you.

 

[intrigrant]

If the IPEI is not a link then provisioning is not working.
Take a working DECT phone and dial *02, then the phone should display a "D" in the screen and give a special dial tone.
If the "D" doesn't show up but the dial tone is special it indicates that provision is broken.
Dial *01 to reset the divert status.

 

[OfficialPeezy]

@intrigrant just tried to dial *02 on a working phone not only do I not get a "D" on the display, but there is also no dial tone at all. Just silence.

 

[critchey]

If they used unprovisioned then it depends on how you have it setup whether you can hit the IPEI to register.

I am doing this from memory so don't shoot me if I muck it up lol.

Go to DECT on the left, then system tab, and see what the Subscriptions dropdown is set too. If set to System AC you will not be able to hit the IPEI. If you change to User AC you should be able to hit the IPEI to register.

You should also be able to click on the user names and under there delete the user which would unsubscribe it and then add it again. The fact that your User Administrators is 0 is bothersome it sounds like whoever set this up removed the admin account possibly? When you log into the base station are you using the username of admin and password changeme (or hopefully they actually changed it)?


The truth is just an excuse for lack of imagination.

 

[OfficialPeezy]

@critchey lol don't worry about mucking anything up any help at all is great. I appreciate it all trust me. I provided an image showing the subscriptions as disabled with a side message saying system is in provisioning mode

It also bothers me that the user administrator is blank! Makes no sense. Yes i'm loggin in as admin with the default pw(no they didn't change it).

 

[critchey]

Ya sadly I do not work with provisioned mode very often we tend to use unprovisioned so Intrigant can provide you better help with it being provisioned. That being said I am thinking more and more the no admin users is the underlying issue here.

The truth is just an excuse for lack of imagination.

 

[OfficialPeezy]

@critchey that is unfortunate but thanks for trying to help. I agree though makes sense if theres no User Admin to make user changes then I could understand why you can't select anything in the user menu. I'll see what Intrigant says. Out of curiosity though...what would happen if I took the system out of provisioning mode??

 

[tlpeter]

Delete the ipei from the extension in the ipo.
The phone will lose its registration and then put it back and register the phone again.

BAZINGA!

I'm not insane, my mother had me tested!

 

[OfficialPeezy]

@tlpeter already tried deleting the IPEI from the extension. Tried deleting the extension and the user also. No visible changes at the base station still.

 

[tlpeter]

Then i would try the factory reset.
Sometimes it just takes to much time to find out what the real problem is.

BAZINGA!

I'm not insane, my mother had me tested!

 

[critchey]

Ya that was my suggestion a while ago. Start from scratch and make sure it is done right. The fact that a tech took 90+ minutes and couldn't figure it out and still never even bothered defaulting it is kind of sad.

The truth is just an excuse for lack of imagination.

 

[intrigrant]

If you disable pprovisioning all phones will unregister, then it is better to default everything and start from scratch

 

[tlpeter]

Are you sure intrigrant?
I think i did that once and only if you enable it again then you need to reregister them all.
Disabling can be done i think without registrering them

BAZINGA!

I'm not insane, my mother had me tested!