john3voltas
Technical User
Hi there.
Our customer has a very small contact center with an IPO 11.1.
After training, they sometime feel the need to listen to some realtime calls to assess their new agents. The call listen tone is disabled but Avaya Communicator shows "LISTEN" and they would like to avoid this.
Is there some way to disable this so it won't show LISTEN?
Thanks in advance.
Regards
Our customer has a very small contact center with an IPO 11.1.
After training, they sometime feel the need to listen to some realtime calls to assess their new agents. The call listen tone is disabled but Avaya Communicator shows "LISTEN" and they would like to avoid this.
Is there some way to disable this so it won't show LISTEN?
Thanks in advance.
Regards
