IP Office 11.1 - CallListen shows LISTEN on Avaya communicator

[john3voltas]

Hi there.
Our customer has a very small contact center with an IPO 11.1.
After training, they sometime feel the need to listen to some realtime calls to assess their new agents. The call listen tone is disabled but Avaya Communicator shows "LISTEN" and they would like to avoid this.
Is there some way to disable this so it won't show LISTEN?
Thanks in advance.
Regards

 

[john3voltas]

It says here

Avaya Documentation

documentation.avaya.com

that "If enabled, this is the only indication of monitoring given to the monitored user. There is no phone display indication of monitoring".

This is not what I am experiencing here. Customer's phones are displaying "LISTEN".
All phones are softphones (Avaya Communicator). PBX is an R11.0.4.5.
Can anyone replicate this LISTEN on screen?
Thanks in advance.
Cheers