Deleting Users From Avaya IP Office Base Station 3

[OfficialPeezy]

Good Morning!

So i'm having a slight issue. I have a dect phone that was assigned to a user that got factory reset. I'm trying to resubscribe the phone but I believe the reason i'm having this problem is that the user still exists on the base station with that IPEI number and says its subscribed. I can't for the life of me figure out how to delete the user and avaya refuses to help me they keep sending me to their partner we purchased the system from. Any suggestions?

Thanks!!

 

[Westi]

reboot the base station

if that doesn't work reboot the entire system.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[OfficialPeezy]

i'll give that a try now thank you!

 

[intrigrant]

Do as the docs tells you to do depending on how the system is setup:
Without provision : remove the extension but not the user in Avaya Manager, save config and re-create the extension and save.
With provision : change the IMEI number in Manager for the IP DECT extension

 

[critchey]

avaya refuses to help me they keep sending me to their partner we purchased the system from

Your BP can't help you with this? Either a lot of business partners are incredibly incompetent or people are simply not contacting them with issues and running to the forum... or they bought it on ebay lol.

The truth is just an excuse for lack of imagination.

 

[intrigrant]

Indeed, if you had IPOSS contract they would help you for a lot of money.
It is known from Avaya (and all other manufacturers of hardware/software not being consumer equipment) work with some kind of business partners, so the advise to contact a business partner is what I would give you too and we are such a BP.

 

[OfficialPeezy]

Guys, my business partner is the FIRST place I called. Our BP is CarrierSI out of NY. I spent 90+ min on the phone with an engineer, and he could not figure out how to unsuscribe or unregister the IPEI number from the base station. Then he tried to take the user and log him into another dect phone while logging out the original user and he just could not make it happen. If you dial new ext. it would work but the display on the phone would still show the old user name and extension. the device settings user ID would also still show 336 from dect even thought it would ring if you dialed the new extension assigned. In the end he told me to contact avaya.

 

[critchey]

I am fairly sure (dont have one in front of me right now) that you can unsubscribe a user from a base station using system status. Once you unsubscribe the user go into the base station and delete the user. Once the user is deleted the phone should ask you to log in again. Add the new user to the base. Login with that user on the phone. Maybe I am missing something, or this is not working correctly, but this seems rather straight forward not sure why your BP is having such an issue.

The truth is just an excuse for lack of imagination.

 

[intrigrant]

@OfficialPeezy : I am a bit confused now.
Are we talking about a DECT R4 system or is it a D100 system?
That is a huge difference which you should mention in the first post to start with.

 

[OfficialPeezy]

@intigrant it is a Dect R4 system

@critchey I tried to unsubscribe from system status but the option is greyed out. It gives me the option to trace, pause, ping, print, and save as. Call details and unsubscribe are not available. I'm logged in as administrator too so i'm a little confused as to why they wouldn't be available to me.

 

[critchey]

Worse case you should be able to default the base station and start from scratch. The fact he spent 90+ minutes on the phone trying to get this to work you could easily re-set it up in 15 minutes or so.



The truth is just an excuse for lack of imagination.

 

[tlpeter]

Sound like it is installed in provisioning mode.
Search for the ipdect phone under extensions in the ipo. If the ipei number is there then remove the extension. Then go to users and remove the user there also.


BAZINGA!

I'm not insane, my mother had me tested!

 

[OfficialPeezy]

@critchey seriously 15 minutes? smh. That's good to know. Thank you.

@tlpeter i'll give that a shot too. Thank you

The only thing that caught my eye looking at it this morning is that on the base station web interface if you go to the users tab and hit show, at the very top it says User Administrators: 0.

Is this necessary to make user changes? If so; how would I go about setting one up?

 

[Pepp77]

Non provisioning mode with protection off on subscription, means you can just choose to unsubscribe from the handset itself

| ACSS SME |

 

[critchey]

Yes start to finish you should be able to program a DECT R4 base and subscribe the phones in around 15 minutes if you know what you are doing. This includes the time it takes to reboot the phone system once during setup. Sometimes weird things happen and I end up starting from scratch rather then bang my head against the wall and it tends to fix the issue.

The truth is just an excuse for lack of imagination.

 

[intrigrant]

I wonder if anyone does DECT R4 a lot.

1 No need to delete a user.
2 No need to delete a phone if it is in provision mode, just change the IPEI number and save, click on the IPEI number in the DECT R4 users web page to enable registration.
3 If in non-provision mode go in the DECT R4 web page, edit the user settings and change the IPEI number, it will automaticly unregister the old phone. Then register the phone and enter the full PARI number to be able to register.
4 In SSA you cannot enable registration or delete users if it is a DECT R4 (I did ask but still uncertain if we really talk about a DECT R4)

I do this a lot remote with the customer on the phone, to add a new DECT phone or to replace a broken one (the 3720 is really a poor designed phone).
It takes 10 minutes with the customer help to get the phone going, so what is the big problem here?

 

[critchey]

He did answer you it was DECT R4 a while back actually.

@intigrant it is a Dect R4 system

We tend to do unprovisioned and when it is unprovisioned the field for the IPEI is grayed out (at least for me it has been). It was still able to delete the user and then re-add it which takes an extra 30 seconds so not sure why he is having issues here with it. If for some reason he can't change the IPEI or delete the user then defaulting it and setting it up again should take a whole 15 minutes if you know what you are doing.

The truth is just an excuse for lack of imagination.

 

[intrigrant]

I only do provisioned with pre configuring of the phones.
The setup is a lot easier especially with slave basestations and phone deplayement is a lot easier too and the phone will show the status of the phone e.g. it shows a "G" when group membership is enabled, it will show a "D" when on DND etc.
When the name of the user change in Manager it will also change on the phone.
15 minutes of install time is a bit optimistic but not impossible if the base stations doesn't need a firmware upgrade.

 

[critchey]

Well I guess I made the assumption the firmware was updated and he is only programming the base from default. I think 15 minutes is fine there but I can see longer with firmware. Either way I think we both agree 90+ minutes from a BP should of easily gotten this resolved... even if he started over from scratch lol.

The truth is just an excuse for lack of imagination.

 

[intrigrant]

Indeed, but some really have no idea what they are doing. We have customers initially installed by another BP and when I take a look at the way it is programmed then it is a miracle to me how they got it working at all.