Deleted Items reappearing.

[scouse12]

Hi,

We are running an Exchange 2000 environment with Outlook 2000 on the desktop.

We have a 2 day deleted item retention period set on the server.

Random users who i know are emptying their deleted items regulary are reporting that emails that they deleted and emptied out of the deleted item folder are reappearing, sometimes dating back 1 or 2 years.

One user had over 4,000 mail messages reappear and is getting rather annoyed.

Any Help appreciated

Thanks

 

[nosugar]

Their client files may be corrupted. This KB article has some ideas. Have you tried to "hard deleting"the messages? Click the messages and then press the SHIFT+DELETE keys. This bypasses the delete folder. Another KB article I saw that may be relevant is listed too. I don't know much about exchange but it sounds like tose sticky messages are stuck on the server somewhere and based on a profile is sending them back home. I hope these KBs help.

OL2000: How to Troubleshoot Mail Stuck in the Outbox

http://support.microsoft.com/default.aspx?scid=kb;en-us;q195922

XCLN: Cannot Soft Delete Messages if You Exceed "Prohibit Send and Receive Limit

http://support.microsoft.com/default.aspx?scid=kb;en-us;253509