Definity to Brilliant PMS integration

[1ce]

Hi,
Does anyone have a working model of an R11 Definity to a Brilliant PMS server for guestworks.
Regards
1ce

 

[orypecos]

NO, but the Technician Handbook for Guestworks has a lot of information in general. It is available from support.avaya.com
search with google advanced search just on that website. Don't use Avayas' search. It is a joke, and their webserver is slower than molassas.

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[1ce]

Hi,

Yip I have the support notes for setting up the 8400B plus data module, everything is configured according to an Avaya best practice methodology, but I the PMS vendor has not integrated with an Definity R11 as such they have tried a few things and we have concluded the settings for the data module but certain fields like names and vm are still an issue, also the current baud 1200 is too slow but its the only speed the PMS will work at, anything else causes the PMS Link to drop.

1ce

 

[orypecos]

Avaya has an tier 3 engineer named Ken W. that knows everything about Avaya and hospitality. If U want to pay the big bucks you could talk to him. If anyone in AVaya has every intergrated a Brilliant to a AVaya he would know.

 

[1ce]

Hi orypecos,
Thanks for the advice... I came across a tech in Calgary who has done a successfull integration to an R8 system... turns out I had to disable DTR on the data module and increase the idle timeout for an Ack.
1ce