Definity & Intuity - Call-flow to Audix

[fastbusy]

Guys -

I've heard that it's possible to retreive calls already covered to Audix. You know ? Sometimes a call covers to Audix but you'd like to reclaim it so you can talk to the person.

A long time ago we had thin Audix, and when Audix was message-taking for cover, a call appearance lamp button was illuminated (the last I believe).

Well now we're using Intuity and this is no longer possible or configured to be possible. The call simply covers - Looks as though it is transferred.

Does anyone know how to configure the Definity / Intuity setup to keep the appearance lamp-button active on digital handsets so as to make it possible to take back the caller ?

How does the Definity drop the call to Audix - We have a hunt group (which makes sense) but also a data extention.

If anyone can shead some light I'd be greatful.

Cheers,

G.

 

[LeoVBrown]

It depends on what type of Audix you have. It is not possible with Intuity. The Definity Audix can be configured to simulate a display set (DS). When the Definity Audix is configured this way, a call that covers to Audix creates a temporary bridged appearance on a users phone. The call can then be picked up while the caller is connected to Audix.

 

[fastbusy]

Thanks Leo

G

 

[Guest_imported]

LeoVBrown is correct. Definity AUDIX however, will _not_ allow you to pull a call back in a DCS/DCS+ environment.