CS1000 and Smile Auto Attendant - audio on call waiting

[tabsnz]

From my customer...

we seem to have no way of knowing – until after the fact – when there may be calls queued on the CS 1000 phone system now.

In checking the CALLERS tab on SMILE (bottom right corner of screen dump) I can see what calls have been missed but get no audio telling me that another call may be waiting at the time the next calls comes in if I am already on a call.

Any ideas - thanks in advance

 

[phones1]

Didn't smile have a thermometer on the bottom left hand side showing a call indicator of calls on hold/waiting? seem to remember you could set this in the console config (smile app) I used to have mine set to 5

Remember if it doesn't work hit it harder

Scott UK