Cr9 prints garbage on some printers

[BCarol]

Several users of my app report that they cannot print reports. It looks OK in Preview, but prints very strange fonts.

A search on the Crystal site reveals that this is a known issue.

http://support.crystaldecisions.com/library/kbase/articles/c2013278.asp

It seems that it is a printer specific issue. This is what they say:

Printing from Crystal Reports 9 displays cryptic symbols: This will occur if the printer driver does not support Unicode. CR 9 uses Unicode functions to
Print. Previous versions of CR did not use Unicode.

So what do I do? I sell a shrink-wrapped product and would like it to work smoothly for the user. Judging from the number of queries there must be a lot of printers out there that are not compatible with Cr9.

Do I need to abandon Cr9 and purchase Cr8.5? Or is there a more sensible solution?

Any suggestions will be welcome.

TIA
Cyril.

 

[pgtek]

hi
This seams to be a printer dll problem.check seagate has the dll for your printer.

cheers

pgtek

 

[N11689]

We are having this same issue. We are printing from an NT machine. The font comes out garbled. We try the same test on a separate NT machine, to the same printer and it works fine?

Any ideas as to what to look for on the machine having the problem?

Thanks.

 

[BCarol]

That sounds like a printer driver issue. Upgrade the problem PC to the latest version.

Cyril.

 

[N11689]

Is there any way to turn off the unicode functionality in Crystal 9 so our users (who do not have printers that support unicode) will be able to run our reports without a problem?

 

[stormtrooper]

Sorry to bring this back up, but has this been resolved yet?

 

[N11689]

Didn't really resolve it, but did some further research.

If you search for the threads:

Crystal 9: Unicode and Special Characters
or
Crytal 9: Faxing problem with Windows NT (v4.0.0.1381 sp6)

you can see what we have discovered.