CP150 with Reporting for Call Centre

[DebSchwab]

I have a client with Call Pilot 150 on a NAM, using the Call Centre Enhanced and Reporting for Call Centre. For some reason the reporting system is not capturing her log in/log outs. The ACD is responding correctly (i.e. not sending calls when she is logged out) but when we look at the reports it is showing that she has been logged in since June 29. Is anyone aware of any patch or fix that Nortel has released for this? Anyone else seen anything weird with the reporting?

 

[senk1s]

CP150 on a NAM - that i assume is a typo

What version of CP do you have? Can you post the complete version?

 

[DebSchwab]

oops! Definitely a typo. Call Pilot 150 v3.1 on a MICS. Call Centre Enhanced with Reporting, latest version with all patches to date as of install June 15.

Debbie Schwab

http://www.telecomtrainers.ca

 

[senk1s]

3.10.14.22 is the latest ive got on a CP - and just checking did you use the software that came along with the 3.1 CD?

I dont see any new patches in the last month