ContactStore 7_8_16 not recording incoming calle

[lalotij]

as of today for no apparent reason contactStore is only recording outgoing calls.. I've already rebooted the computer that it sits on as well as the IPO and nothing seems to help

I'm recording hunt group incoming calls and even tried setting up a user with the exact same result, call not being recorded.

any help would be greatly appreciated

 

[amriddle01]

It is VM Pro that records the calls, start debug view and monitor trace and see what it/they say

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[lalotij]

=O ok.. got it.. I will see if I notice anything strange..

thank you

 

[lalotij]

I cant seem to find debug view and monitor trace can you point me in the right direction?

thanks

 

[tlpeter]

What did your business partner say about this?
They did the installation so they should know how it is configured.


BAZINGA!

I'm not insane, my mother had me tested!

 

[lalotij]

thank you amriddle01 your response pointed me in the right direction, one of the administrators disabled the VM boxes and that was causing the problem

appreciate your help