Conference Calls not working 4

[robspwing]

Hi All,

Thanks in advance. I am running the Avaya IP 500, Voicemail Pro Client 4.2(27) and IP Office Manager Ver 6.2(14) if that helps.

Anyway, I am trying to do a conference call, we dial one # press the conference button on our 4610 SW IP phones, and dial the other #, once the other line answers, we hit the conference button again but we can not hear anything and in the display of the phone it just says "Conf 101" and nothing happens.
Any suggestions?

 

[amriddle01]

How many appearence buttons do you have on the phone setting up the conf?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[robspwing]

Three ( A,B,and C)

 

[l33byt1980]

Yep sure sounds like a call appearence thing, however the fact it shows conf 100 indicates it has pooled the calls.

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last

 

[mforrence]

Once you've hit conference the second time, do you know if your two outside parties can speak with one another?
Mike

 

[robspwing]

It is like the calls are established but once I hit the conference button to get every1 on the same line, the Conf 100 comes up in the appearence button A and no one can hear.
I may try the Immediate reboot option once the lines are clear.

 

[amriddle01]

Are the 4610 all on the correct firmware? They will still function if they failed to upgrade just not correctly.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[robspwing]

they should be all on the same firmware. I have tried from 3 different phones

 

[robspwing]

no one can hear anything

 

[kholladay]

Try putting the conference on hold then picking it up again. I have had this problem before on 4.2.14 wiht IP phones and don't know why.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[robspwing]

I rebooted the IP 500 and it works.