Collecting CDR Data

[rjblanch]

Hi all,

I know that this is not really the best place for this question, but would anyone know where I could start to find a program that would capture IP CDR data from the PABX and then import/save/collect in a database?

I have tried to speak with IT guys about it, but they keep telling me to connect a modem or change the settings on the "PC". I thought it may be easier trying to ask some telcos first.

Thanks all!

 

[biglebowski]

http://www.nice.com

NiceCLS should cost around $6500, it's an IP based call logger.

Are you suggesting coconuts migrate?

 

[1a22ip]

Your IT guys are correct. A modem or a data module and a PC will work. However the PC need a program to translate the data into a readable format for you to understand. You can create your own but will need to write a proram to do the translation. Some tek-tips members might be able to help you with this. I use a comercial product from a company called ISI.

I hope this helps
ED

1a2 to ip I seen it all

 

[Toni269]

Try eCAS from

http://www.veramark.com

as an alternative to the NICE CLS option, the eCAS IP solution may cost less depending on the number of extensions you need.

 

[iSDX]

check out the FAQ there are two topics in relation to CDR

Also check out thread thread690-684030