CMS V880 Capacities

[mrtelcom]

Can anyone tell me, about how many concurrent CMS users can I expect to be able to support running on a 'standard' configuration SUN V880?
I am trying to decide whether or not I need the additional 1.2 G CPU/MEM upgrade on top of the 'standard' config. that Avaya offers. Actual statistics seem to be hard to come by... I know that a lot depends on how busy the call center is but these are exactly the kinds of formulas & stats I'm looking for (i.e. 3000 CDRs/hr, 180 logged in sups w/ 10 realtime rpts @ 5 sec. refreshes...)

Thanks.

 

[highfive]

You have 180 supevisors logged in at once?

Seems like a lot of supervisors for that level of CDR?

depends on which reports they are running i.e., agent group report with 300 agents in the group x 180 supervisors would kill it.

 

[ReallyRotten]

mrtelcom, you should have asked your brilliant Telecom Admin in Victoria, he might have been able to help you out.