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CMS Report

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mnortman

mnortman

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When doing an Historical, Split/Skill, Call Profile Monthly Report some of the agent's reports have Seconds listed (0-8, 8-16, etc.) and some just show zeros. Is there a way to get the numbers to show the same on all reports?
 
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You setup skill profiles in CMS under Call Center Administration, Split/Skill Call Profile Setup

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!
 
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