CMS historical raport problem.

[ArturP]

For few last days I couldn't generate any historical reports (daily, weekly,...). CMS system informing me that there are "No records found". (But I can generate integrated reports).


Any ideas?

Thanks

 

[ReallyRotten]

You might want to check your error logs to see if your daily archiver has run. If it hasn't, you should run it so you can view the historical reports. To run the archiver (our version of CMS is R11), go to Tools --> System Setup --> Data Summarizing choose daily and the date for the day you want to see historical data.

 

[ArturP]

Than You for help ReallyRotten.
I was trying to do sumarizing for last two days (11&12 august) but without success. In CMS error log appear information:

" 1350 8/12/04 11:11 PM 3 1 ERROR GENERAL error internal to process: Unable to successfully complete archiving. "

I notice that the same type of error has appeared for days for which I couldn't do historical reports.

I restarted CMS but it also didn't resolve the problem.
Do You have any othe idea?

P.S.
Is anybody know where can I find description for CMS errors.

 

[multibus2]

It's is most likely that you have a bad table that needs to be repaired. A reboot will not fix this and the repair should be done by your Avaya product support contact.

 

[ReallyRotten]

CMS Error descriptions can be found in the CMS Admin guide, however, not all error numbers are in the guide, but I believe the 1350 error you see is in there.