CMS error when attempting to load Form Engine in CMS (acsFENG.exe)

[romero830]

Hey Team,

I have an interesting issue that seems to have just occurred to me and another engineer, and it is only occurring in the office on my local machine. A third engineer that is in the same office is not having any issues on his machine/CMS application. Attempting to do the same steps either in a server or from home while on VPN allow the dictionary to open without issue.


Steps: When clicking on dictionary, and then selecting an item from the Operations Menu, I am getting the following errors
"Unable to complete the requested operation. Please Try again or Contact Technical Support. Function: Main: MsgUnlock"
"Function: Main Form - CloseTask::FormClose"
"Deallocating Forms Engine task failed. Function: Main: CloseTask"

These errors occur on all attempts to access anything that would be a form (Dictionaries, UserProfiles)

The only other odd thing about this issue that I have noticed is when I shut down the application, acsFENG.exe stays running in the Task Manager and has to be manually ended, or it will cause issue when attempting to relaunch the program and log in.

Any input, ideas, or direction would be appreciated.

:

Thank you,

Christopher Romero, ACIS Telecom Engineer.

 

[Jeremiah Rossland]

Hey! I am also having this same issue. Were you ever able to resolve yours? I see that no one has posted anything new. I pulled my CMS Error logs, and this is what they say-

**Error Log Start** (CVS V19.0 NA.10) Tue Dec 17 11:22:48 2019
112313:096 16 2 -28452 [04]ACSTRANS CPROTOCOL:ktT:04237 A link timeout condition has occurred. '*PKT_TIMEOUT[start:2][end:3]'
112351:643 4 2 -20131 [05]acsFENG Main: CloseTask:00000 -- '*Deallocating Forms Engine task failed.'
**Error Log Stop** (CVS V19.0 NA.10) Tue Dec 17 11:27:11 2019