CMS data missing? 1

[pbxman]

Weird. For some reason when we choose agent/historical/summary weekly (or split/skill summary) reports and specify an agent, the report comes up blank? This used to work just fine. Agent/Historical/Summary daily comes up just fine.

We're new to CMS and it's been up & running since mid october - though now we're having this problem. Is this something we can check or fix, or do we have to get Avaya involved?

Thanks for any help. Our call center managers are relying on this data and now it's gone. I did verify that CMD is running and realtime information comes up just fine - as do other historical reports. Any ideas?

pbxman
Systems Administrator

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[wenparkhay]

Our weekly reports always start on a Sunday. Your CMS will have a "start of week" day and this is the day you need to choose to pull weekly reports or they will come up blank. Try selecting Sunday and see if that helps.

 

[pbxman]

perfect!!! No wonder the other reports what weren't weekly worked just fine.

Thanks!

pbxman
Systems Administrator

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[telcomwork]

Same scenerio but I am selecting Sunday as the start of the week, but at the same time daily are pulling data for that very same week. Monthly are also not pulling data.

Any other thoughts?

 

[telcomwork]

This is just what I needed! Thanks marcell55!

marcell55 (TechnicalUser)
14 Oct 03 14:36
You can only run a weekly report when the week is over. Meaning, you can only run this week's weekly report after it is over. It is usually over on Saturday, so you should be able to pull it by Sunday.

If the week has already passed and you still can't get the report to run, you will probably have to run a manual archive (also called summarization.)

To do this, go to "System Setup" and then "Data Summarizing". Select the weekly summary, and then put in the date as any day within the previous week and then run. If it still doesn't fix the problem, you may have a daily archive that didn't run properly. If there is a day that you can't pull a daily report for, you can manually summarize that day as written above, and then try summarizing the week again. If all of the days are not summarized/archived properly, then the weekly data won't archive properly either.

 

[RGarcia87]

PBXMAN, for Weeklys it must be a complete week, a Monthly a complete month, and a daily a complete day before you can run the reports. If you want to see how you're doing for the week or month and they are not complete just run a daily with a date range.