I'm a Telecom Anaylst and one of things I do is Custom Reports in CMS and CentreVu. It's starting to get to be a pain in the butt lately with everyone wanting reports built. Do call centers usually send someone (non-telecom) to training to learn how to build these reports?
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CMS/CentreVu Custom Reports
- Thread starter RGarcia87
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Last couple of places I worked we had a "billing and reporting" person. That person locked at all the bills, and did various reports. Because they were the "and reporting" person, they got to do the custom reports.
Where I work now, most of the sups and leads have access to build there own custom reports.
RTMCKEE
CM 2.1.1
Prologix R9.05
Modular Messaging 1.1
Where I work now, most of the sups and leads have access to build there own custom reports.
RTMCKEE
CM 2.1.1
Prologix R9.05
Modular Messaging 1.1
RGARCIA,
Fortunately I had the opportunity to attend CMS Basic and Advanced training which was extremely helpful. Especially since I've been in (and still am) in the situation where everyone wants a custome report.
What part are you struggling with?
Fortunately I had the opportunity to attend CMS Basic and Advanced training which was extremely helpful. Especially since I've been in (and still am) in the situation where everyone wants a custome report.
What part are you struggling with?
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