CM5.2 Skill Capacity

[jefflad]

Hi,

We are nearing the end of our skills/hunt groups on CM 5.2 and was wondering what the capacity, if any is?

We have 2000 as a max on our system and was wondering if it's like a license file uplift and it can be increased.

Thanks
Jeff

 

[AvayaTier3]

Hardware platforms also have something to do with maximums. cm6 has increased 2000 to 8000 hunt-groups

System: Extra Large       Software Version: R015x.02.1.016.4

display capacity                                                Page   5 of  13
                                   SYSTEM CAPACITY

                                                                      System
                                                      Used Available  Limit
                                                     -----------------------
      HUNT GROUPS, SPLITS, OR SKILLS
                              Groups/Splits/Skills:    351    1649     2000
                       Administered Logical Agents:    899   19101    20000
            Administered Logical Agent-Skill Pairs:   1860  178140   180000
                              Logged-In ACD Agents:    372    4828     5200
                         Logged-In Advocate Agents:     72    5128     5200
                     Logged-In IP Softphone Agents:    133    5067     5200
                          Logged-In SIP EAS Agents:      0     500      500
                          Group Members Per System:    420   59580    60000
                          CMS Measured ACD Members:    369    4631     5000

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Stinney]

This provides the capacities for everything in 5.2.1

https://downloads.avaya.com/css/P8/documents/100069074

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[jefflad]

Thanks all!

 

[jimbojimbo]

You will need to upgrade to get to the 8000 capacity introduced in CM6.