CICS

[1ACS1]

Good Morning! I have a customer that is having an issue with the number of rings it rings before it goes into voice mail. For some reason after 4pm through 8:30am it only rings one time. How do you change that to 4 rings? Thanks, Jessica

 

[jerryreeve]

Jessica,
We need some more info, what system, are you using DID's, what voicemail? are you using night service?

there are too many possibilities to go into without more info from you.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[1ACS1]

It is a Compact ICS with a Flash Voice Mail. There aren't using a nihgt key.

 

[jerryreeve]

ok First lets check and see if services are set up automaticlly. in programming look at services->Ringing Services->Sched:Night-> and see if this is Off/Manual/Auto

Second question is is it possible that one of the phones is getting forwarded to voice mail by one of the customers other than the one you are talking to?

Are you hearing the AA main greeting or are you hearing a specific mailbox greeting when you dial in at night?



JerryReeve
Communications Systems Int'l
com-sys.com

 

[1ACS1]

Which feature do I use to check that 983 **266433?

 

[jerryreeve]

this would be in Feature * * 2 6 6 3 4 4

JerryReeve
Communications Systems Int'l
com-sys.com

 

[1ACS1]

It was set to auto. Should we turn it off?

 

[jerryreeve]

If the customer definately wants multiple ringing at night before AA answers, yes. you might want to check and make sure that they are not looking for AA to answer on some lines and not want it to answer immediately on othrs. If ther is no special caveats for other lines then yes go ahead and set it either to manual (cust can turn it on with a feature code) or Off.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[1ACS1]

Great! Now is there a way to check and see what time the night greeting plays?

 

[executone]

Give yourself a key on phone to manually turn Nigt service on/off. Now go up to the control set and with the handset down in the cradle press Feature * #, then press the button you want to be the Night Service button, then dial Feature 871. This is now your on/off button for night services.

Good Luck!!

 

[executone]

Setting the Business Hours determines when each greeting is played on each Greeting Table. Business Hours are divided into four categories; Morning, Afternoon, Evening, and Non-business for each of the seven days of the week for each Greeting Table.

In the voicemail using Feature 983:

To set the Business Hours:
-Press NEXT
The display shows:
-Press CHNG
Note: Press DAY to change the display to the morning of the
following day.
-Enter <the Monday Morning start time>
The display shows:
Note: This is a four-digit field. Any single-digit hour must be preceded by a zero.
-Press AM
The display shows:
-Press NEXT
The display showsress CHNG
-Enter <the Monday Afternoon start time>
The display shows:
-Press PM
The display shows:
-Press NEXT
The display shows:
-Press CHNG
37. Enter <the Monday Evening start time>
The display shows:
-Press PM
The display shows:
Note: The Evening start time must be p.m.
-Press NEXT
The display shows:
-Press CHNG
-Enter <the Non-business hours start time>
The display shows:
-Press PM
The display shows:
Note: The Evening start time must be p.m.
-Press DAY
The display changes to show:
Repeat steps for each day of the week.
To set up the days when your business is not open, set the Non-business Hours start time to 12:00 a.m. Then set the remaining Non-business Greetings to 11:59 p.m. to give you 24 hour service.

It can be tricky your first time be careful.

Good Luck!!

 

[jerryreeve]

1ACS1

in programming look at services->Common Settings->schedule times->Monday->Schedule Night->Start Time/stop time

This would be mainly to verify the times that you already have the problem occuring, If you change the setting to Manual then you can use the button described by executones first post

You may also want to verify the Auto Attendent settings described by his second post since your turning on night service with the feature code only changes the ringing pattern of the lines and does not tell AA to go into a night mode. AA night mode must be programmed by time tables located in the AA Table.

Again though If the customer is OK with just letting AA answer on 4 rings day or nignt all you have to do in programming is change thr ringing service schedule to OFF or Manual.


JerryReeve
Communications Systems Int'l
com-sys.com