CICS *69

[jojoDbear]

Does anyone know if there is a way of getting the last caller info like i can at home when i do a *69,

From the CICS I can do a *67 to hide my outgoing display but can not do the *69 to see who the last caller was?

At my wifes work every Thursday they get a caller that must call at least 80 times a day but of course the receptionist must be polite and do the nice greeting.

They do not have CLID is this the issue?

 

[norstarboy125]

If you had CLID on the system then you could make an ext. a call logging set were the ext. will log all calls like it works at a home phone.What happens when you try a *69 from on of the lines? it should work by all means unless it is blocked from the LEC.

 

[jojoDbear]

Thanks, I am going to try the log, there is a blank button on the main set that has ring and appear on all lines i will set it there.

or does this only work if they have a cl card and clid from the telco?

Thanks again

 

[RikRodgers]

Yes, they need a CI card, and they need to subscribe to caller ID from the telco. *69, however has nothing to do with that. Try picking up line 1, and dialing *69. If you have centrex lines, you may have to dial 9 (or your centrex code) before *69. If that doesn't work, call your provider.