Changing Service observing tone

[timi]

Hi all

Thank you in advance for any assistance

I have a customer who is using Cybertech voice recording, they are using Service observing to record, the country regulations state that a bleep must be heard whilst recording is happening
The “normal" tone heard from service observing is not good enough for the customer

The beep tone needs to be a 1260 to 1540 Hertz tone, lasting 170 to 250 milliseconds, and broadcast for both sides to hear every 12 to fifteen seconds, when the call recording is taking place

I do not see an option in the tone settings to change this to the above, can anyone advise please

 

[AvayaTier3]

http://www.tek-tips.com/viewthread.cfm?qid=1587610

Tone Names:
1-call-wait   2-call-wait   3-call-wait   busy          busy-verify      (MORE)
call-wait-ringback          conference    confirmation  disable-dial     (MORE)
hold          hold-recall   immed-ringback              intercept        (MORE)
intrusion     [COLOR=red][b]mntr/rec-warning [/b][/color]           PBX-dial      recall-dial      (MORE)
recall-dont-ans             redirect      reorder                        (MORE)
rep-confirmation            reset-shift   ringback                       (MORE)
secondary-dial              special-dial  whisper-page  zip

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[timi]

Thanks Brett I will give it ago