change vm AA greeting remotely by pressing a number

[teleconnect1]

hey guys,

we have had bad weather in the past couple of weeks. dont know if this has been brought up any time soon?

if the network is still up, i can remote into the PC and change greeting that way..... but if the network or internet is down, how can i set up the voicemail to change the AA greeting by pressing 1 for the main greeting, or press 2 for night, or press 3 for emergency/bad weather greeting???

we have...

406v2 R5.0.22
VoiceMail Pro

 

[amriddle01]

You need to read up on set and test varaibles in VM help files and examples, you basically create a menu that asks you to press a key to make a particular greeting live which sets a variable in the VM Pro, when someone calls in it tests the variable(s) and plays the correct greeting

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[teleconnect1]

thanks amriddle01,

i will do that.

thanks for the fast reply!

 

[amriddle01]

I should add that if you use menu's to set the greeting you will need to always do it that way otherwise you will need to make a rather complicted callflow to allow it to be changed both ways

P.s It's user variables you are looking for

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[teleconnect1]

ive tried to look for the example in the VMPro, but cant seem to find it.

do you know where i might be able to locate one?

 

[amriddle01]

http://www.ipofficeinfo.com/docs/voicemail_pro_exercises.pdf

Page 37

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[teleconnect1]

i looked at the document....thanks by the way!!

i guess i should say that there is a "test condition" for the main line. it is set for hours of operation. nothing fansty, but this is where im getting confused. i dont know to set the "open" menu greeting to play the "emergency" greeting even though the office is currently open......

now that i have coufused the crap out of everyone and myself, i will try to keep pressing forward........

so i have a DID number that im going to set up that will point to the short code in the VMPro....."set greeting"

i then have a menu setup under "set greeting" in which the prompt will say....to set the open greeting press 1, to set the closed greeting press 2, and so on.......

if i press option 1 for the open greeting.....do i need to set up another menu that has....press 1 for open greeting, press 2 for closed greeting, press 3 for emergency greeting and so on.... which i think i do.

my question is when i press an option.....let say option 1 for open..... how can i get the "open" menu to play the emergency greeting? im not sure what action to use and how to set it?

 

[TomMills]

your menu for setting the greeting needs to be tied to set variables.

then your main AA needs to test those variables, and can be programmed to behave differently depending on which one is active.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[teleconnect1]

ok. that makes sense.

i will give it a try and see what happens.

thanks for all the help guys!!

 

[IPGuru]

Dont forget to put some security on the inbound call (a good quality PIN at least)

you dont want some joket cahanging your corportate greetings behind your back.


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[teleconnect1]

do i need to set up a module for each AA..... i.e. main, night, closed, emergency......????? as of right now i just have the group "main" when someone calls in and it rings five time it goes to the "main" auto attendant which has a call flow with a test condition of day and time which goes to open or closed. do i need to set in the menu for both open and closed...maybe...option 5 (which nobody knows but me) that goes to short code "set greeting" from which i will press 1 to play the open greeting, press 2 to play the closed greeting, or press 3 to play the emergency greeting???

HOLY CRAP!!!!! MERRY CHRISTMAS!!!!!!

do i need to set this "call flow" up under "modules" to create the "main" group call flow......then set up all other groups.. i.e. closed, night, emergency and so on... under "modules"

then set the "main" hunt group up with nothing but a start point pointed to a "test user variable" or "test variable"?

AM I MAKING THIS TOO HARD??????!!!!!!! can someone maybe post a call flow of what it should look like?

then if i want to change the route back to open.... i just call the DID number.....press 1 for open and in a perfect world.... i should start the hear the open greeting?

 

[TomMills]

i would set it up so that everything is automated as per your open hours, then have the option to set an emergency greeting as and when you need it, otherwise you are creating work for yourself.

you need 1 module for turning the emergency greeting on and off, and one for call handling.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.