Change in number range now voicemail dosent work

[PAULNOTTRACEY]

We have a Lucent Definity and a Definity Audix voicemail.
We have recently moved offices and our ddi range has changed.
Our carrier now sends us 4 digits instead of 5.
We have changed all extensions to a 4-digit extension length range and all works ok
The problem is that our voicemail does not work with 4 extension length range.

When we change machine in Audix to 4 digits the calls don’t go through.
If we change machine to 5 digits calls go through.

Any ideas?

 

[nohuhu]

did you change the number of digits on the system-parameters features form?

 

[PAULNOTTRACEY]

Hi Thanks

I changed MWI-number of digits per audix subsriber to 4
I can not see any other references to Audix or 5 digt length.

 

[alarmcallpending]

cha machine in the audix, set extension to 4 and set the range.

 

[alarmcallpending]

was the leading 5th digit always the same?, if so you can insert that digit in the inbound trunk group

 

[orypecos]

Could u have deleted the extra digit in the incoming trunk and not have to change everything else in the pbx and audix?

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.