Centralized voice mail won't answer...

[JoConnex]

Hey Guys.

I have an IPO setup in 2 different location. Main system is in Montreal with is voicemail pro under windows. Montreal is working fine. I have Toronto location programmed in centralized voicemail. Auto attendant is working perfectly but the voicemail is never picking up the call when nobody answer is extension. This is very strange because it was working the day we install it. I see some message in a few box in Toronto. All the voicemail are there in the Montreal VM pro.

it just ring no answer after the auto attendant.

Any ideas??

Thanks


Jo the quebec tech
AIPS,ACSS,APSS

 

[joe2938]

From Toronto can they dial *17 and reach voicemail?

 

[JoConnex]

that is a good question.

Let me check if I can get someone there.

Jo the quebec tech
AIPS,ACSS,APSS

 

[JoConnex]

Hi just spoke with someone on site and they can't.

*17 says unobtainable

And visual voice says voicemail not active...

Jo the quebec tech
AIPS,ACSS,APSS

 

[joe2938]

then either the scn is down, (system status should tell you this) if it is up then under system/voicemail check to make sure Toronto is set to centralized and the correct ip line is selected

 

[teletechman]

There is no link between system, can you ping from the IPO in Toronto to the VM pro?
Mike

 

[JoConnex]

Yes I can ping the voicemail from Toronto.

And the auto attendant is working.

Line 17 is up an running to Montreal, someone just test it for me.(calling Montreal reception with the extension number)

Jo the quebec tech
AIPS,ACSS,APSS

 

[teletechman]

How is the system/vm tab configured? You have the SCN line as the destination of the vm? Also the AA is being reached by calling Toronto and you can see it routing in SSA to the VM pro? Just making sure that the users are not calling the Montreal number and getting the AA.
Mike

 

[joe2938]

exactly if you can ping it then you have it programmed incorrectly, I already gave you instructions on where to look

 

[kwing112000]

You dont say what version this is. i have seen it a few times where 1 site in the SCN would drop off of voicemail. a reboot normally clears it.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[JoConnex]

Thanks for all the answer!!!


teletechman : I call the Toronto main number 1 416xxxxxxx.In system status I see the call coming in and going to the montreal VM by a code I creat *902 (voicemail node to the VM)If I check in system status

Please take a look at both pictures.

Jo the quebec tech
AIPS,ACSS,APSS

 

[JoConnex]

Hi
kwing112000

System as been reboot 3 times ans voicemail too.

System is 9.1.6

Jo the quebec tech
AIPS,ACSS,APSS

 

[joe2938]

I have the same set up and the only difference is that we have the discovery showing 255.255.255.255 as the IP Address so if you can call Montreal from Toronto and visa versa then try removing the voice mail programming in Toronto and then put it back it and merge and retest, worth a shot

 

[joe2938]

also maybe recreate the ip line as well

 

[JoConnex]

Thanks everyone.

I just fix the issue.

I did an upgrade to 9.1.8 , reprogram the scn line reprogram voice mail tab from scratch and its working fine.

Thank you very much for your help.



Jo the quebec tech
AIPS,ACSS,APSS

 

[joe2938]

I believe recreating the ip line was the fix and not the upgrade