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CCR now available

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tlpeter

tlpeter

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Guys it is there :-)

ftp://ftp.avaya.com/incoming/Up1cku9/SoftwarePub/CCR/CCR1_0_2.exe

ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/ip_office/Global_IP_Office_Technical_Bulletin_Number_106.pdf

Have fun


RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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Be aware:
Version 1.0.2 will work on IPO 4.2 systems only with a special license, this license will block the exsisting CCC Server license.
If IPO 5.0 is released there will be a CCR 1.1 release introduced as well and CCR 1.0.2 will not be supported from then.
CCR 1.1 and higher will only work on systems with version 5.0 or higher.
 
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intrigrant, the license shouldn't matter as...

"The use of CCC and CCR on the same IP Office telephone system is not supported. It is recommended that any
components of CCC are removed before CCR is installed."


Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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So just to clear this up.....

can i use the release in that link with my kit in here that is running the 5.0 trial?

Never argue with an idiot. bystanders won't be able to tell the difference.
 
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Nope. CCR only works on 4.2 until version CCR 1.1 is released.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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cool. cheers kyle

Never argue with an idiot. bystanders won't be able to tell the difference.
 
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And there is a CCR licence, or does it use the CCC licence if you already have it? I never got invited to the CCR trial :-(

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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Ah, is the doc saying it's the presence of a supervisor licence which activates the CCR or have I misread that?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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6.4 Licensing
Material Code
Name
Description
217650
IPO CUSTMR CALL REPORTER 1AGT LIC
217651
IPO CUSTMR CALL REPORTER 5AGT LIC
217652
IPO CUSTMR CALL REPORTER 10AGT LIC
217653
IPO CUSTMR CALL REPORTER 20AGT LIC
217654
IPO CUSTMR CALL REPORTER 50AGT LIC
Enables support for IP Office Customer Call Reporter Agents. Multiple licenses can be added to achieve the number of Agents required up to the maximum of 150 Agents.
217655
IPO CUSTMR CALL REPORTER 1SPV LIC
217656
IPO CUSTMR CALL REPORTER 10SPV LIC
217657
IPO CUSTMR CALL REPORTER 20SPV LIC
The presence of at least one IP Office Customer Call Reporter Supervisor license is required to use IP Office Customer Call Reporter. Multiple licenses can be added to achieve the number of supervisors required up to 30 supervisors.
217658(1)
IPO CUSTMR CALL REPORTER UPG LIC
License that upgrades existing CCC licenses to IP Office Customer Call Reporter for CCC users (no database upgrade).
Note:
1. The IP Office Compact Contact Center (CCC) is an application supported by IP Office for similar functions to IP Office Customer Call Reporter. It works in conjunction with the IP Office Delta Server application to obtain call and Agent activity data from the IP Office.
• For IP Office systems with IP Office Customer Call Reporter licenses installed, CCC is no longer supported. Provision of CCC licenses to the CCC system is disabled.
• Existing CCC licenses can be used with IP Office Customer Call Reporter if an IP Office Customer Call Reporter CCC UPG license is added to the IP Office configuration.
• IP Office Delta Server is still supported but only for SMDR call logging output.
• A CCC database cannot be upgraded to an IP Office Customer Call Reporter database.
 
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Info for CCR is already in the knowledgebase.
 
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Be aware:
Version 1.0.2 will work on IPO 4.2 systems only with a special license, this license will block the exsisting CCC Server license.
If IPO 5.0 is released there will be a CCR 1.1 release introduced as well and CCR 1.0.2 will not be supported from then.
CCR 1.1 and higher will only work on systems with version 5.0 or higher.
Click to expand...

But why isn't this in the tech bulletin !!!
The only part that is mentioned is the CCC part.


RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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Why would it be? The only people who would need this information are those in the 5.0 EI and if you were it is available to you on the ipoffice-pi site. Why would the general population need to know that 1.0.2 will not work with 5.0 when 5.0 isn't available to the general population?

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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Because it is on the support site
So it is available for everybody :-)
It is not mentioned in the techbulletin !


RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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Am I missing something or is there a detict lack of Wallboards????

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!
 
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The only one listed is the web browser wallboard. I don't see a connection to a physical board.
 
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There is no wallboard yet !
There are plans for it
It is not replacing CCC for the moment but i probably will in the feature


RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
Guys, I have developer level knowledge on CCR. I'd be glad to assist ....
 
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Anyone doing the Avaya conference call about this? We can ask them then :-)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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