CCR 8 Installed / Can See Monitor / But Reporting Shows Error !!

[itsupport5589]

Dear AVAYA Experts,

I have recently Installed CCR 8 sucessfully and I can see the details in Incoming/Outgoing Calls in Monitoring of CCR WebClient Website.

But when I click on Report , i recieve following error.

An unexpected error occurred which has been logged
Please report this error to your IPOCCR System Administrator.


One strnage thing im looking is, When I clcik on Status, i see the Web Client------Initializing.........Even after restarting Server and Many Other Service. My Status shows Orange or Red Color......

Looking for your valuable experts advices & solutions.

-Thanks,
Sam

 

[intrigrant]

... that is why we do NOT use CCR ...
Contact Avaya and hope for the best and next time use Xima, cheaper and a LOT better

A simple mind delivers great solutions

 

[IPOfficeIreland]

what error do you get in event viewer for this?

 

[DrDrayAvaya]

after saving the event viewer logs, clear them and give it all a restart.
if all else is fine with the install, ie .net etc installed after IIS etc etc

 

[tlpeter]

I assume you use server 2008!!!
Try this vbscript:

Echo off

echo.
echo.
Echo The CCR services will stop now.

Echo off

net stop "Avaya IPOCCR Alarm Keep Alive Service"
net stop "Avaya IPOCCR Data Analyser Service"
net stop "Avaya IPOCCR Printer Discovery Service"
net stop "Avaya IPOCCR Real Time Database Monitor"
net stop "Avaya IPOCCR Real Time Service"

Echo IIS will have a reset now.

iisreset.exe

wevtutil cl application

Echo The CCR services will start now.

echo.

net start "Avaya IPOCCR Alarm Keep Alive Service"
net start "Avaya IPOCCR Data Analyser Service"
net start "Avaya IPOCCR Printer Discovery Service"
net start "Avaya IPOCCR Real Time Database Monitor"
net start "Avaya IPOCCR Real Time Service"

echo CCR should be running fine again.

ping -n 1 -w 5000 1.1>nul

BAZINGA!

I'm not insane, my mother had me tested!

 

[itsupport5589]

ERROR # 1

Event ID # 4001, AVAYA IPOCCR CLIENT

Log Name: Application
Source: Avaya IPOCCR Client
Date: 10/12/2012 3:30:40 AM
Event ID: 4001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: AVJDC01.avjetrouting.ae
Description:
System.ApplicationException: Unable to contact the IPOCCR Printer Discovery and Task Scheduler service. Please ensure the NT service is running on the Services applet accessed through Control Panel.
Event Xml:
<Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event">

<System>
<Provider Name="Avaya IPOCCR Client" />
<EventID Qualifiers="0">4001</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-11T23:30:40.000000000Z" />
<EventRecordID>40883</EventRecordID>
<Channel>Application</Channel>
<Computer>AVJDC01.avjetrouting.ae</Computer>
<Security />
</System>
<EventData>
<Data>System.ApplicationException: Unable to contact the IPOCCR Printer Discovery and Task Scheduler service. Please ensure the NT service is running on the Services applet accessed through Control Panel.</Data>
</EventData>
</Event>


Error # 2
Event ID #
Log Name: Application
Source: Avaya IPOCCR Client
Date: 10/12/2012 3:30:39 AM
Event ID: 2016
Task Category: Link Down
Level: Error
Keywords: Classic
User: N/A
Computer: AVJDC01.avjetrouting.ae
Description:
The Client experienced communication failure with the Printer Discovery Service. Exception: Microsoft.Web.Services3.AsynchronousOperationException: WSE101: An asynchronous operation raised an exception. ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it ::1:8140

Server stack trace:
at Microsoft.Web.Services3.Messaging.SoapTcpConnection.Connect()
at Microsoft.Web.Services3.Messaging.SoapTcpConnection..ctor(Uri remoteEndpoint, SoapTcpTransportOptions options, ISoapFormatter formatter)
at Microsoft.Web.Services3.Messaging.SoapTcpTransport.CreateConnection(Uri transportAddress)
at Microsoft.Web.Services3.Messaging.SoapTcpTransport.GetConnection(Uri destination)
at Microsoft.Web.Services3.Messaging.SoapTcpTransport.Send(SoapEnvelope envelope, EndpointReference destination)
at Microsoft.Web.Services3.Messaging.SoapTcpOutputChannel.Send(SoapEnvelope message)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
at Microsoft.Web.Services3.Messaging.SoapOutputChannel.SendDelegate.EndInvoke(IAsyncResult result)
at Microsoft.Web.Services3.Messaging.SoapOutputChannel.EndSend(IAsyncResult result)
at Microsoft.Web.Services3.WebServicesClientAsyncResult.OnSendComplete(IAsyncResult result)
--- End of inner exception stack trace ---
at Microsoft.Web.Services3.AsyncResult.End(IAsyncResult result)
at Microsoft.Web.Services3.Xml.SoapEnvelopeReaderWrapper..ctor(SoapClientMessage message, String messageContentType)
at Microsoft.Web.Services3.WebServicesClientProtocol.GetReaderForMessage(SoapClientMessage message, Int32 bufferSize)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Avaya.SBCC.WebClient.ServiceAgents.printerDiscoveryService.PrinterDiscoveryService.FindPrinters()
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.FindPrinters()
Event Xml:
<Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event">

<System>
<Provider Name="Avaya IPOCCR Client" />
<EventID Qualifiers="0">2016</EventID>
<Level>2</Level>
<Task>4</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-11T23:30:39.000000000Z" />
<EventRecordID>40882</EventRecordID>
<Channel>Application</Channel>
<Computer>AVJDC01.avjetrouting.ae</Computer>
<Security />
</System>
<EventData>
<Data>Exception: Microsoft.Web.Services3.AsynchronousOperationException: WSE101: An asynchronous operation raised an exception. ---&gt; System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it ::1:8140

Server stack trace:
at Microsoft.Web.Services3.Messaging.SoapTcpConnection.Connect()
at Microsoft.Web.Services3.Messaging.SoapTcpConnection..ctor(Uri remoteEndpoint, SoapTcpTransportOptions options, ISoapFormatter formatter)
at Microsoft.Web.Services3.Messaging.SoapTcpTransport.CreateConnection(Uri transportAddress)
at Microsoft.Web.Services3.Messaging.SoapTcpTransport.GetConnection(Uri destination)
at Microsoft.Web.Services3.Messaging.SoapTcpTransport.Send(SoapEnvelope envelope, EndpointReference destination)
at Microsoft.Web.Services3.Messaging.SoapTcpOutputChannel.Send(SoapEnvelope message)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]&amp; outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]&amp; outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData&amp; msgData)
at Microsoft.Web.Services3.Messaging.SoapOutputChannel.SendDelegate.EndInvoke(IAsyncResult result)
at Microsoft.Web.Services3.Messaging.SoapOutputChannel.EndSend(IAsyncResult result)
at Microsoft.Web.Services3.WebServicesClientAsyncResult.OnSendComplete(IAsyncResult result)
--- End of inner exception stack trace ---
at Microsoft.Web.Services3.AsyncResult.End(IAsyncResult result)
at Microsoft.Web.Services3.Xml.SoapEnvelopeReaderWrapper..ctor(SoapClientMessage message, String messageContentType)
at Microsoft.Web.Services3.WebServicesClientProtocol.GetReaderForMessage(SoapClientMessage message, Int32 bufferSize)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Avaya.SBCC.WebClient.ServiceAgents.printerDiscoveryService.PrinterDiscoveryService.FindPrinters()
at Avaya.SBCC.WebClient.ServiceAgents.PrinterDiscoveryServiceAgent.FindPrinters()</Data>
<Binary>56657273696F6E3D382E302E392E3133</Binary>
</EventData>
</Event>




Error # 3

Finally when i click on Reports in CCR Web Client. I get following error...Any Solution

An unexpected error occurred which has been logged
Please report this error to your IPOCCR System Administrator.

Your response will be highly appreciated !!

-Thanks,
Sam

 

[DrDrayAvaya]

It's Sam again! still going strong... a sucker for CCR pain...
what account have you setup printer discovery service with? is it admin rights on that server too? is it showing green in webclient status?

 

[IPOfficeIreland]

i just spent since 9pm last night to 9am this morning fixing an upgrade from v7 to v8.1. went by the book but it wouldn't work. I had loads of errors, uninstalling, reinstalling didn't fix either. what a piece of sht software. i spend more time after hours restarting servers, services, clearing logs, you name it. it just isn't worth the hassle. anyway, i'm cranky now so i'm giving out.
first do as the guys say, check the printer service logon (admin account is normal). stop all services top to bottom (use tlpeters script going forward every week), clear all event logs, restart all services bottom to top. still not working... probably not. go to iis and check the default web site (avaya ccr) is set to use asp.net v2.0.x (if less than v8.1) or v.4.0.x (if greater than 8.1). reset iss (start cmd iisreset /restart). check your ccr web page... still not working. check the asp.net versions again on each web part, printerdiscovery, webclient, etc that all are using the correct asp.net. if they have reverted back (which mine were doing) you need to reinstall .net 2 or v4 as appropriate. (cmd - enter, cd c:\windows\microsoft\framework\v2 (orv4) press tab after v2 and it will fill in the rest. once you are in this directory run aspnet_regiis.exe /iru. this installs .net again. check your ccr at this stage. worth stoping svc, clearing logs, starting to check again.

 

[IPOfficeIreland]

actually, just remembered asp.net 4 is from v8 onwards so you should see this in the drop down box within iis

 

[itsupport5589]

Finally..........Its worked.

I have installed SQL Advn 2008 and CCR on Win 7......32 bit

Everything Worked for me automatically, was no soo complicated.

Thanks you soo much for your support !!

-Thanks,
Sam