Cant call Dubia or Peru cell phones from 81c but can from POTS

[andreasolo]

We have an issue with or Option 81c where we are unable to call any cell phones in Dubai or Peru they have 16 digits.

we can call land lines in those two places but if we need to call a cell phone we have to use a POTS line or a cell phone.

Any advice? My vendor is suggesting we build a route which points to a POTS line to prove that it isnt the PBX but rather the CO.

thoughts?

 

[andreasolo]

this is what I get when put "3" at the CRNO prompt for sch code:

NFCR tree does not exist.

SCH messages

As for the ringing before was done dialing that was my bad. I was not thinking and did the ACOD and then accidentally did the 9-011 instead of just the 011.

but now when do it the right way I get ring once and we're sorry your call can not be completed as dialed"

 

[3Sixty]

Are you using some sort of LCR carrier?
Have you upgraded the Meridian system recently?
Have you tried monitoring the d channel to confirm the correct information is being sent out.
I would tidy up some of the settings on the system regarding the flen on the spn code in LD 90 and change the FRL in LD 86 against the routes to use a proper FRL or default to 0.

Marshall

http://www.nortelsupport.net

 

[andreasolo]

I am going to lunch but here is one other thing from when did trac

be back soon:

.trac 4 0 2 12

TN 004 0 02 12
KEY 0 SCR MARP ACTIVE TN 004 0 02 12 VGW
TN 000 V
ORIG 004 0 02 12 0 SCR MARP 0 8307
3903
TERM NONE
DIAL DN 9011971504553442
MAIN_PM DIAL AUX_PM NARS_CALL
TALKSLOT NONE
EES_DATA:
NONE
QUEU NONE
CALL ID 0 4373

 

[acewarlock]

Try using this to TRAC
TRAC 8307 DEV





This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[andreasolo]

latest trac just now and this time I believe this is land line and unable to get there:

.trac 4 0 2 12

TN 004 0 02 12
KEY 0 SCR MARP ACTIVE TN 004 0 02 12 VGW
TN 000 V
ORIG 004 0 02 12 0 SCR MARP 0 8307 3903
TERM 003 12 DID RMBR 2 12
DIAL DN 901197142976227
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 4 TERM 4
EES_DATA:
NONE
QUEU NONE
CALL ID 0 1115


---- ISDN PRA CALL (TERM) ----
CALL REF # = 12
BEARER CAP = VOICE
HLC =
CALL STATE = 3 OUTGOING
CALLING NO = 2142149788307 NUM_PLAN:E164 TON:INTERNATIONAL ESN:UNKNOWN
CALLED NO = 01197142976227 NUM_PLAN:E164 TON:INTERNATIONAL ESN:UNKNOWN
PDCA 1 PAD 0 6 PCML MU MU

 

[acewarlock]

The call left your switch, so I would say it is a Telco problem.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[andreasolo]

Good! I keep going back and forth as usual with the telco people but I'm sure you all know how that goes....
thank you.

Andrea

 

[acewarlock]

LD 96 you can turn on D channel monitoring to see what you are sendind and what the Telco is acknowledging, this would be good proof to show to the Telco.

Do this after hours as you will get a lot of message and it will be hard to find the one you are doing.


ENL MSGO x—enable monitoring of outgoing messages
DIS MSGO x—disable monitoring of outgoing messages

Where x is the DCHI or MSDL port address (I/O address). For example, to
enable monitoring of incoming messages on D-channel 5, enter:
ENL MSGI 5
The output includes all messages, features and channels for D-channel 5.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[steve64]

The DCH Messaging in cases like this is you best tool against the telco. If the call is being sent out and all the digits are correct and the call type, its up to the telco to fix it on their end. I have seem in a couple of instances where 3 digit #s like 611, 811 etc are mis identified by the switch and sent out as National. In those cases the telco thinks it's a LD call and is waiting for more #s. From what you have posted I'd fully agree with Ace that you've got problems at your telco and not in the switch.

 

[curtismo]

Are you getting any DCH or BUG messages when the call is attempted? There is a known issue right now where cell companies are returning some kind of PRI status that Nortel doesn't know how to handle, so it drops the call.

 

[andreasolo]

no BUG or DCH messages come across when try to make the call.

I called in trouble with ATT yesterday and of course the games have already started. They say equipment and something about running clean to smart jack and something else about circuit down at prim and something about DS1 and to check out equipment. ID10T's!

 

[phonz1]

AT&T wrote the book on excuses, it's never their problem!

 

[acewarlock]

The problem is in the translations. Do you have a customer service Rep? If not ask to speak to a supervisor or manager.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[andreasolo]

yes we have a rep and I have been emailing him everything and about 4 months ago I asked them to check this out in the translatioins department but of course it was all A-OK on their end.

I told my rep this is goig to be a long tennis match and I'm up for it.

 

[acewarlock]

Do you have Copper trunks there? if so you could try dialing one of them using the ACOD for them and see if the call goes though then. if it works and you just want to make this work so you can call those places, make a new RLI the same as RLI 4 but on ENTR 0 make the RT what ever the Copper trunks are and you don't need any ENTR 1 or more.



RLI 4
ENTR 0
LTER NO
ROUT Copper route number
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
VNS NO
CNV NO
EXP NO
FRL 3
DMI 0
FCI 0
FSNI 0
SBOC NRR
IDBB DBA
IOHQ NO
OHQ NO
CBQ NO
ISET 0
NALT 0
MFRL 0






This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[acewarlock]

After you get the above done, then change SPN 001 to the new RLI and then test.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[3Sixty]

Have they got some sort of bypass code you could try to confirm the call is routing correctly from their equipment.

Marshall

 

[andreasolo]

I will have to do what you said and build a new route and trunk group and all that crap and punch down the POTS line on a TN and yada yada and show that the PBX passes what it needs to correctly.

Just too lazy to do it at the moment and will tackle on Tuesday. happy hour wasnt good to me.

 

[acewarlock]

You don't have to do any of that, all you need to do is take 30 sec and build one tiny RLi and change one SPN. Youv've spent more time on this already and so have we let's get it done and over with..




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[andreasolo]

Ok never mind I'm going to do this now and my boss will cross connect the POTS line to the TN.