Cannot Leave VoiceMail on Polycom Telephones 1

[dclake]

Good Day all,

I have a system installed which uses a mix of 1600 series AVAYA telephones and Polycom SoundPoint 331's. I have a weird problem with the Polycom telephones that they will follow the coverage path and hit Audix but you cannot leave a message. Callers get a message "Welcome to Audix...(at this point they will be asked to enter their extension)

Any Ideas why this could be happening?

 

[Mitch672]

Those are SIP phones:

http://www.polycom.com/products-ser...oundpont-ip-series/soundpoint-ip-321-331.html

Likely they are on an SES or Session Manager system, and you are missing entries in your ISDN Public (or private) forms so that the audix gets the extension # of the phone, so it doesn't know who's voicemail the call is for, that's an integration issue.

Mitch

AVAYA Certified Expert

 

[dclake]

Hi Mitch, Can you guide me though doing this? I had another engineer setup the system core while I setup these telephones are at a remote office. Unfortunately I have only got training for the CM platform and not for session manager so I'm somewhat clueless.

 

[Mitch672]

It might be on the CM side. Look at your public or private numbering, do you see entries for the "trunk group" that is used for messaging (or a SIP trunk group to Session Manager), that are "4" digits (if your switch uses 4 digit extensions numbers, for example). Then all you need to do is add the ranges of these SIP extensions to send their extension #'s through to the audix, the issue is the audix is not getting the extension #, so it's acting "non-integrated"

in the example below, trunk group "99" is used for audix/MM/AAM, there are entries to send calls through with 4 digits, that's how it picks up the extension #.

Mitch

list public-unknown-numbering Page 1

NUMBERING - PUBLIC/UNKNOWN FORMAT
Total
Ext Ext Trk CPN CPN
Len Code Grp(s) Prefix Len
4 1 99 4
4 2 99 4
4 3 99 4
4 7 99 4


Mitch

AVAYA Certified Expert

 

[dclake]

Thanks a million. I've made an appointment to check it out tomorrow. Will let you know if that works.

 

[dclake]

Hi Mitch, You were right. this was in fact the issue. Voicemail now works. Thanks a million.