Cannot change Auto Attendant message

[c770575]

Hello all!

I have Avaya IP Office 500 v2

We recorded a greeting message for Auto Attendant some time ago, and now trying to change it.
I dial to short number like *8201 and hear instruction like "to change the recording press 2", then I press 2 and hear "start speaking now, press 2 to finish recording" and this does not work.
Pressing 2 does nothing, pressing 2 or any other button again just gives me "INCOMPATIBLE" message.
Any help with this?

Also, is it possible (it must be, right?) to record the message on my PC and then upload to the PBX?

 

[madwok]

Make sure you enable local recording via Manager.
If you want to actually want to redo the "menu" itself, you should use *8401 . Yes you can use wave file ( mono, 16 bit , 8000 hz ) and upload or converted to VM if you are using embedded.

Hope this help

 

[Greybeard191]

the actual menu greetings for embedded AA's always start with *84, e.g. *8401 thru *8440 for the max of 40 permitted AA's on the system.

The other greetings are "preamble" greetings meant to add a "good morning" etc in fromt of the menu greetings, driven by time profiles. I never use them.

You can convert a properly formatted wav file to the correct format... you need to use the LVM greeting utility to convert the correct format of wav file to a .c11 file.

GB

 

[c770575]

I figured out that I should use *84.., but it doesn't work either :| Local recording is enabled.
I don't remember changing any system-wide settings, and I know this feature worked some time ago when we last time updated the AA greeting.

The upload wav function - is it in the "IP Office Manager"? or there is another program I am not aware of?

 

[c770575]

Oh, I see - this must be the "LVM Greeting" utility. Will try it tomorrow.
Meanwhile I rebooted the system a couple of times and somehow managed to break my incoming calls AutoAttendant should answer on them, but it doesn't work no... everything looks the same in the Manager - what should I check...?

 

[c770575]

...fixed incoming calls by changing locale wtf?!